Ashraf A Email & Phone Number

Bangalore

India Bangalore

Assistant Manager / Floor Manager – Operations (Reliance Jio - RCC Bangalore Centre)Startek - Aegis Ltd – Bangalore from April ’2016 to Till Sep’2020 Primary responsibility: Customer Relation, Operations/ Team management/People management, Sales Operations, E-Commerce Customer service operations and client management

Bangalore

Team management,people manager,Sales Operations

Bengaluru Area, India

Primary responsibility: Inbound Operations, People management and process improvement- own process end to end, value for business, strategy making, carrying out transactions, customer service operations, process improvement and client managementResponsibilities: Managing end to end customer service operations and Ensure compliance with internal policies and procedures. Drive process improvement activity on the floor using process excellence methodology. Identify areas for improvement, scope projects and involve relevant others Develop strategies on the floor for reducing attrition and improving employee satisfaction. Documented monthly performance review of Agents and Assistant Managers. Review Performance of the KPIs on a near term basis and develop plans for improvement in performance. Stay in touch with the Client at the Process Owner level on a daily basis to review progress. Oversaw daily activities and supervised different teams of Customer Service Representatives who provided support to company’s customers. Provide strong leadership support, generating high performance in team members through continual monitoring against performance expectations Process Management, Assisted the Senior operation manager in planning, directing and coordinating the daily activities of the organization Responsible for Knowledge management for the team and quality control Interacting with support functions for staffing & scheduling requirements, performance reporting etc

Operations

Bengaluru Area, India

Technical Support Engineer – Support/Testing

Riyadh - Saudi Arabia

Responsibilities: Worked as part of the Visual Merchandising ,Online Customer support services & Marketing Supervisor in charge for Advertising and Publication Achieve Business Results by expanding product range, co-ordination with different associated teams and departments to achieve business targets Conceptualization and execution of in-store display Design the layouts of schemes/offers, Worked on theme for the store display, Showroom Ambience & display management  Work on the thematic store Decor for the festivals and promo seasons Maintenance of signage and posters in and outside stores Co ordinate with outside vendors for the store merchandising and executions Maintain the basic Hygiene in terms of overall look of the stores Ensure that there is proper communication of discounts and schemes and creating of price tags in co-ordination with DM Keep track of VM and selling space, material used for the showrooms Ensure superior in store and pre and post sales experience for the customers and analysing the moving and non moving stock and deciphering a solution Online Customer Support Solutions (E-Mail Services) Manage Customer Experience  Re-developing & maintaining the entire website for the organization. Maintenance, testing, marketing of the website, creates and tailor contents for optimum presentation on the web, making it user friendly for the viewers. http://www.olaca.com/English.htm  Develop and maintain weekly e-mail newsletter services and databases, bulk mailing software, web deployment, maintain web price loading, model upload, promo page updates Leading teams and freshers in knowledge acquisition of company Bulk SMS Software packages Extensively worked on Sending bulk SMS to Customers, after sales computerised data processing and lead generation and conversion using established software packages Pre & Post Sales Lead responsibility and successful execution of complex in-house innovative campaigns

Bangalore Area, India

 As part of Support team involved in various training projects for client like SBI(State Bank Mysore), Indian Amalgamated Coffee beans Co as part of the onsite – offshore program. Has been involved in providing support in computer lab for E-commerce, internet & intranet application software & system maintenance and management. Played key role as Senior lab faculty/Supervisor Support with client in problem solving, Worked on web techniques with emphasis on client server technology. Worked on object-oriented packages like VB,ASP,JAVA & Perl/CGI scripts,Database like SQL Server,Access,Oracle and involved with team of professionals in various web based online training project.

Bachelor Of Laws - Llb, Law

Activities and Societies: LEGALLEGAL

Certification, “Conflict Management Through Mediation” Mediation - Alternate Dispute Resolution

Conflict Management Through Mediation - Alternate Dispute Resolution(ADR)

Certification, "Mergers, Acquisitions And Corporate Restructuring"

"Mergers, Acquisitions and Corporate Restructuring" - National Programme on Technology Enhanced Learning (IIT Kharagpur)

Diploma, Computer Science

Oxford College Bangalore

Diploma Of Education, Computer Software Engineering, A

High School

Activities and Societies: Drawing