It Support Engineer
London, England, United Kingdom
Design and Management of Networks: Designed, provisioned, and managed DrayTek, Ubiquiti, and Cisco Meraki networks for over 30 locations, including individual clients and multi-tenant buildings.Network Troubleshooting: Troubleshot networks and access control systems efficiently to ensure minimal downtime.Zoom Room Management: Managed Zoom Rooms with Logitech and Yealink systems for seamless video conferencing.IT Equipment Procurement: Procured IT equipment for multiple projects, ensuring compliance with budget constraints and client requirements.Site Surveys: Conducted initial surveys of new building sites to ensure feasible connectivity for building networks, meeting deadlines for clients and landlords of multi-tenant spaces.Policy Implementation: Implemented new IT policies and procedures, such as BYOD and on/offboarding, in collaboration with HR.Documentation Creation: Created documentation for clients to streamline troubleshooting processes for the team.Solution Implementation: Implemented MDM solutions such as Jamf and Apple Business Manager and deployed Sophos Anti-Virus across the business.Cost Reduction Initiatives: Separated Microsoft 365 licenses from personal expensed licenses, reducing business costs. Upgraded to a higher Google Workspace tier, which involved cleaning up old email groups and accounts, significantly reducing costs and improving cost efficiency.Subscription Management: I introduced a solution called Cladera to manage all IT subscriptions, cancelling unused subscriptions to further reduce business expenses.Network Upgrades: Converted old sites from DrayTek and Cisco ASA to full Cisco Meraki and Ubiquiti buildings.Client Meetings: Held meetings with clients to better understand their IT requirements and the level of service needed.AV Equipment Setup: Set up AV equipment for investor events at prestigious venues such as Claridge's, including PA speakers, screens, and projectors for co-founders.
