Ashraf Ali Email & Phone Number

Sri Lanka

United Arab Emirates

• Guest services & Lost and found Handling guest complain and inquiries. Handling lost & found in CRM system. Handling Customer Satisfaction Report. Handling Customer Feedbacks.• Cashier Main cashiering. Cashier trainings for the new staffs. Handling refund reports. Selling supporting products. Handling system issues. Selling annual pass.• Group sales Selling group tickets and packages. Handling a tour group.• Rentals Rent a third party lockers, strollers & wheelchairs. Handling issues of lockers.• Turnstile Scanning tickets in turnstile. Up selling present & feature products. Guiding the guest correct way to the park. Explaining about the parks and show times. Up selling supporting products.“Employee of the month January and March 2017 in Entry Operations”.

Sri Lanka

Customer Service & Sales Coordinator at GlaxoSmithKline (GSK) (2015 to 2016) with proven track record of increasing sales and establishing and exceeding customer expectations in FMCG industry. 1 half years experience in customer service & Sales coordinator, Joint as a customer service assistant & manage and support to General trade and Modern trade operations with a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills and Flexible.

Srilanka

Store Assistant Manager and Sales Coordinator at Shiyamas (pvt) Ltd (2011 to 2015) with proven track record of increasing sales and establishing and exceeding customer expectations in Textile industry. 4 years experience in Store Assistant Manager and Sales Coordinator.

Sri Lanka

IT Coordinator 1/4/2010 to 29/11/2010• Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required.• Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc.• Ensures software, hardware and network installs, re-installs, upgrades, changes and relocation's are made as when necessary.• Assembling computers.• Having good experience in Active Directory Domain Services.• Having good experience in Windows Server 2000,2003, and 2008 R2.Support Engineering 11/6/2008 to 1/4/2010• Handling of customer inquiries of EChannelling Products Services.• Computer hardware repairing. • Configuration & maintenance of internal mail server with Microsoft Exchange Server 2003.• Application Supporting.• Assembling computers.• Having good experience in Active Directory Domain Services.• Having good experience in Windows Server 2000,2003, and 2008 R2.Office Assistant and Call canter Executive 26/6/2006 to 10/6/2008• Proper management of documentations & delivery.• Extended excellence customer service by motivating subordinates.• Handled correspondence with customer inquiries, organisations through email.• Handled telephone inquiries in a professional manner.