Ashraf Daoud Email & Phone Number

Riyadh, Saudi Arabia

Saudi Arabia

- Recruit and manage a team of 120 account managers to manage over 7,000 customers across three countries: Jordan, Saudi Arabia, and the United Arab Emirates.- Create, design, and implement a client retention plan for the company.- Develop and implement the retention department process with the team, and automate it using CRM systems.- Collaborate with various departments to find innovative and interesting methods to educate, excite, and inform customers about current and upcoming services.- Create, design, and administer KPI reporting that measures a team's performance.- Maintain contact with the partners to provide a consistent, holistic, and consumer-friendly experience.- Provide junior team members with leadership, direction, and functional guidance.

Boston, Ma

Product lead- Led and grew product and engineering teams from 4-to-16 FTEs, in content development, core design and development, and data analytics and reporting.- Build, manage and present the product roadmaps, defining and gathering requirements, budget estimation and allocation and technical translation.- Collaborate with leadership in Sales, Marketing and Engineering to define and set quarterly key objectives and goals.- Design and manage the product and engineering agile process and methodology. Lead problem and solution research and validation. Deliver business requirements and user stories to engineering management.- Lead story mapping, Low Fidelity and High-Fidelity design sessions with UX engineers. Head of Implementation & Training- Led a team of content SMEs in successfully designing, developing and delivering ELA and STEM instructional content.- Establish the professional development department and teacher training material and processes.- Design and iterate on the development of the ChalkTalk Blended Learning Model in collaboration with the product and account management teams. - Led the development and scaling of ChalkTalk’s program implementation strategy and guidelines. User engagement increased from 10% to 75% and user growth of 250% annually.- Recruit and manage a team of 4 account managers & implementation specialists. Establish a global support office based in Jordan.

Jordan

- Conducted individual and group counseling sessions to help students overcome academic, social, and behavioral issues.- Led a behavioral program to decrease student-conflict reports.- Conducted crisis intervention to students when difficult situations occur at schools.- Conducted relevant training and transfer required knowledge to teachers, parents, and community.- Curated school activities as preventive and curative methods for individual cases.- Designed and implemented extracurricular activities that contribute to student’s motivation toward schools.

Amman Governorate, Jordan

- Conducted individual and group trainings in special educational and psychological matters.- Recruited and managed a team of 6 educational specialists for the development of capacity building programs for Middle and High School teachers and administrators in commercial and non-governmental contexts.- Established and implemented a community outreach program for parents using main-stream media outlets.- Trained the teachers and improved the "Tarbiah" program, in collaboration with the team in Zaatari refugee camp.

Amman Governorate, Jordan

- Managed an average yearly caseload of 100 students, conducting individual and group counseling sessions to help students overcome academic, social, and behavioral issues.- Integrated technology to remove 8 hours per week of time previously spent on paperwork and redundant tasks.- Led an anti-bullying campaign across all 3 school campuses, successfully decreasing student-conflict reports by 40%.- Established a special-needs program at 2 campuses to evaluate special needs students using official and unofficial IQ tests, and follow-up the Individualized Education Programs (IEPs).- Follow-up students' academic achievements and work to motivate their achievements.- Recruit school activities as preventive and curative methods for individual cases and participate in all extracurricular activities especially in camping activities.

Amman Governorate, Jordan

- Created a full process for the team to provide the company with market research and competitive assessment information. Recruited and managed 19 field trainers operating in 3 countries for market research and penetration.- Developed training materials for multi-media marketing, SOPs, and M&A guidelines.

Amman Governorate, Jordan

• Follow-up the market field to enhance the status of the products.• Train clients individually or collectively on marketing the products.

Amman Governorate, Jordan

- Assist and follow up the Individualized Education Programs (IEPs) made by the teachers.- Assess students’ skills to determine their needs and to develop teaching plans using the official tests like the Stanford Binet IQ test.- Discuss student’s progress with parents, teachers, counselors, and administrators.- Prepare workshops and conferences inside and outside the institution.

Amman Governorate, Jordan

- Deal directly with customers either by telephone, electronically or face to face.- Keep records of customer interactions and transactions.▪ During my studies in university

Doctor Of Philosophy - Phd, Doctorate Of Educational Psychology / Learning And Development, 3.6

Master'S Degree, Master Of Educational Psychology / Learning And Development

Bachelor'S Degree, Special Education