Ashraf E M Email and Phone Number

 Develop & maintain a good business relationship with the hotels and other service providers Negotiate with the hotel for exclusive deals Analyze the products of competitors and prepare the packages Assist to sort out the service issues and ensure customer satisfaction Document and communicate contractual requirements to key departments promote and market the business, sometimes to new or niche markets Meet the customer’s expectations by ensuring quality… Show more  Develop & maintain a good business relationship with the hotels and other service providers Negotiate with the hotel for exclusive deals Analyze the products of competitors and prepare the packages Assist to sort out the service issues and ensure customer satisfaction Document and communicate contractual requirements to key departments promote and market the business, sometimes to new or niche markets Meet the customer’s expectations by ensuring quality service Target new hotel products Ensure all hotels are reconstructed within specified deadline Address and resolve any standard / service level issues with suppliers.  Manage relationships with internal partners across functions and external vendors Show less

 Visit resorts and hotels to ascertain accommodation quality and suitability liaise with coach operators, hoteliers and resort representatives Confirm customer names with hotels and ensure the rooms as per the customer’s requirement. Collect and evaluate to customer feedback Book all services as requested from Sales and Reservations Departments Respond to all urgent incidents reported by field staff. Update tour costing and ensure tours are running to budget and… Show more  Visit resorts and hotels to ascertain accommodation quality and suitability liaise with coach operators, hoteliers and resort representatives Confirm customer names with hotels and ensure the rooms as per the customer’s requirement. Collect and evaluate to customer feedback Book all services as requested from Sales and Reservations Departments Respond to all urgent incidents reported by field staff. Update tour costing and ensure tours are running to budget and profitability Apply and manage cost control, quality levels and facilitate solutions Ensure all guides, tour leaders and customers receive up to date tour information Show less