Ashraf Haydar Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

In my current role as a Sales and Account Manager at Timeworks, I play a crucial role in driving revenue growth and ensuring client satisfaction. Leveraging in-depth product knowledge, I focus on aligning solutions with client needs, facilitating seamless onboarding, and cultivating long-term partnerships.Product KnowledgeIn-depth understanding of Timeworks' time and attendance solutions, aligning solutions with client requirements. Customer Service and SuccessA customer-centric approach, consistently delivering top-tier service to guarantee client satisfaction and success. SalesProven track record in sales, surpassing targets, and contributing to overall business growth.Communication SkillsStrong verbal and written communication skills, effectively conveying the value proposition to clients. Problem SolvingAgile problem-solving, addressing challenges to optimize system performance and ensure client success. Active ListeningEngaging in active listening to understand client needs and tailor solutions accordingly. Business NeedsAdept at aligning solutions with the unique business requirements of clients.Solution-Oriented SalesSuccessfully presented and sold complex technical solutions to clients, addressing their unique business challenges.Needs Analysis Conducted thorough needs assessments to understand client requirements and tailor solutions accordingly.Proposal Development Created compelling and customized proposals, highlighting the technical aspects of solutions to meet client needs.Client EducationEducated clients on the technical features and benefits of our solutions, ensuring a comprehensive understanding.Negotiation and ClosingDemonstrated strong negotiation skills, leading to successful deal closures and revenue generation.

Ireland

I've thrived as a Field IT - Technology Support Specialist at Ticketmaster Ireland. My role revolves around ensuring smooth event experiences by managing ticketing systems, resolving technical glitches during live events, and collaborating with various teams to enhance our technology setup. This fast-paced environment has refined my problem-solving skills and ability to stay composed under pressure. I take pride in contributing to seamless live entertainment experiences and look forward to further growth in this dynamic position.Relationship BuildingEngaged with venues, customers, promoters, and artists to nurture strong connections.Utilized face-to-face interactions, emails, and calls for effective relationship cultivation.Customer-Centric ExcellenceShowcased exceptional attention to detail, consistently surpassing expectations.Provided top-tier customer service, ensuring superior satisfaction.Onsite IT ManagementConducted advanced troubleshooting, managing critical onsite IT hardware.Ensured seamless site operations through hands-on expertise.Active Directory AuthorityUtilized Active Directory expertise for efficient user account and permission management.Technical ResolutionsSuccessfully addressed intricate technical challenges, optimizing system performance. Onsite setup of all technical hardware and software needed to successfully run an event.

County Dublin, Ireland

I thrive at the intersection of retail and technology. My journey with Positive Solutions started over 6 years ago, and I've soared from a dedicated team member to a successful manager.Experience: I've been pivotal in transforming retail operations. I began as a dynamic sales force, articulating our software's value to diverse clients. Over time, I fostered unparalleled customer relations and became a troubleshooting virtuoso.Leadership Journey: Through dedication and excellence, I ascended to a management role, directing technical support operations. My team consistently delivered superior customer satisfaction, while my innovation streamlined support processes.Vision: My passion lies in harnessing tech for business empowerment. I aim to lead innovative change, leveraging 6+ years of experience for maximum impact.

Parkwest, Dublin

Technical MasteryProficient in troubleshooting, installations, and system setup.Expertise in implementing and managing a support ticketing system.Led technical support, ensuring seamless operations and client satisfaction.Client-Centric ImpactBuilt and nurtured customer relations through exceptional service.Managed sales, purchases, billing, and payments with precision.Represented the company at events and exhibits, enhancing brand presence.Team LeadershipEfficiently managed and guided a collaborative team.Cultivated a knowledge base for both clients and staff.Digital DexterityWebsite updates using WordPress for a dynamic online presence.Contributed to social media management and engagement.

County Dublin, Ireland

I excel where technology meets business dynamics. With a passion for solving problems and driving growth, I've had the incredible opportunity to be a part of the journey from day one at Accountancy Software, a pioneering company specializing in cutting-edge Accounts software solutions.Experience: As a founding member of Accountancy Software, I had the privilege of being part of the core team that laid the foundation for the company's success. Over the years, I played a pivotal role in building a robust customer base, nurturing relationships, and contributing to the growth of our clientele to over 500 satisfied clients. My journey here equipped me with a versatile skill set that spans sales, customer relations, troubleshooting, and technical support.Roles and Skills:Sales Champion: I honed my sales skills by successfully promoting and advocating our software solutions to a diverse range of clients, ensuring their business needs were met effectively.Customer Relations Expert: My commitment to fostering strong customer relationships led to long-lasting partnerships and a reputation for exceptional client satisfaction.Technical Guru: From assisting clients with troubleshooting to providing technical support, I've been the go-to person for ensuring smooth software implementation and usage.Growth Driver: Contributing to the growth of Accountancy Software, I helped transform it into a market leader by strategically positioning our products and services.Passion: My passion for technology-driven solutions continues to drive my career aspirations. I'm excited to explore opportunities that allow me to leverage my experience and skills to make a meaningful impact.Vision: Looking ahead, I am eager to explore new horizons where my expertise can contribute to driving innovation, enhancing customer experiences, and achieving tangible business results.

Dublin

Customer-Centric ExcellenceBuilt and nurtured a robust customer base, fostering strong relationships.Provided top-tier customer service with proactive follow-ups for superior satisfaction.Managed purchasing, accounts, billing, and streamlined payment processes.Technical ExpertiseAccredited QuickBooks Desktop Pro Advisor and QuickBooks Online Pro Advisor.Proficient in Sage Advisor, troubleshooting, upgrades, migrations, and re-builds.Offered valuable advice and consultations, enhancing client success.Team LeadershipManaged a dynamic team, orchestrating efficient operations.Represented the company at events, shows, and provided on-site support.Documented unresolved issues, building a comprehensive knowledge base.Digital ProficiencySpearheaded website updates and managed social media presence.Expertise in installations, contributing to seamless software experiences.Transformed technical complexities into user-friendly documentation.

Tallaght

As a Computer Repair Technician at Maxburns, I orchestrate a spectrum of impactful responsibilities that harmonize to provide exceptional technical support and fortify the company's technological landscape. Holistic PC Solutions Demonstrate my adeptness in diagnosing and mitigating intricate hardware and software anomalies, ensuring seamless PC functionality while consistently delivering outstanding client experiences. Responsive Desktop Support Provide swift and effective technical aid to users, rapidly resolving desktop-related concerns to minimize disruptions and sustain operational continuity. Financial Precision Exhibit meticulous precision in managing financial transactions, contributing to the streamlined and secure operation of the business. Engaging Community Building Maintain an active pulse on company social media accounts, nurturing community engagement through relevant content, fostering brand loyalty and awareness. Custom PC Innovation Craft bespoke PC systems tailored to individual client needs, highlighting technical prowess in harmonizing hardware components for optimal performance. Informed Hardware Expertise Offer expert guidance to customers in selecting optimal hardware components, facilitating seamless sales transactions while delivering insightful recommendations. Laptop Restoration Specialist Exhibit finesse in diagnosing and rectifying laptop issues, prolonging device longevity and enhancing overall performance. In a nutshell, my role as a Computer Repair Technician at Maxburns encompasses a dynamic array of responsibilities that synergize to provide top-tier technical support and fortify the organization's technological ecosystem.

Brookfield Terrace, Blackrock, Dublin

• Content for website• Compiled Marketing contact Database• Researched potential customers and Targets• Maintained company social network sites (Facebook/Twitter)

Glenview Industrial Est, Herberton Road, Rialto, Dublin 12

• Training in SAP• Web testing and reporting bugs on Jtrack• Training in Microsoft Access and Excel

Unit 11B Parkmore Industrial Estate,Longmile Road, Dublin 12

•Assisted Installers on sites with all aspects of work•General Labour•Maintaining work area.•Adhering to stringent Health and Safety regulations.•Support and it in offices•Customer care

Road, Clondalkin, Dublin 22

•Assisting Welders with all aspects of their trade•General Labourer•Maintaining working area•Other duties as required

Higher Cert, Electronic Engineering

Activities and Societies: Electronic EngineeringElectronic Engineer

Leaving Cert, Leaving Cert