• Handle inbound, outbound and other ways of communication as required.• Update customers’ information on the system used (New and Existing customers) and document all calls information according to standard operating procedures• Assist users to diagnose and solve data communication problems.• Troubleshooting the Network over the phone (Frame Relay: connectivity between banks and companies and DSL problems: ADSL&SDSL).• Solving E-Mail & Hosting problems.• Troubleshooting the E-mail Clients problem for Etisalat customer.• Install DSL, configuring routers and Support wireless networks.• Selling products by phone (ADSL-SDSL) for internet.• Working under oracle application CRM (customer relationship manager).• Resolve customer's complaints and problems.• Observing the agents, solve all kind of problems facing the agents or the work.

1. Installation,configuration Sabre Travel Network applications2. Sabre Software Connectivity Troubleshooting.3. Sabre Syatems Troubleshooting. 4. Solving the Problems that faces agencies.5. Preparing new workstations .6. Microsoft Oprationg System and Hardware Troubleshooting. 7. Local Network at the Sabre agenciesTroubleshooting

1. Handling calls for EgyNet customers.2. Troubleshooting the Network over the phone (Frame Relay: connectivity between banks and companies and DSL problems: ADSL&SDSL).3. Handling customer's inquiries completely and accurately.4. Resolve customer's complaints and problems.5. Observing the agents, solve all kind of problems facing the agents or the work.6. Install DSL, configuring routers and DSL Support. Network administrator & Technical support.

1. Designed the network and servers for clients2. Troubleshot Network3. Solved problems of Laptops and PCs4. Participated in working with new technology5. Replaced old PCs with New PCs