Ashraf Mahmoud Email and Phone Number
Ashraf Mahmoud personal email
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Ashraf Mahmoud is a Team Leader at ECCO Outsourcing at ECCO Outsourcing. He possess expertise in technical support, troubleshooting, servers, photoshop, databases and 12 more skills.
Ecco Outsourcing
View- Website:
- eccooutsourcing.com
- Employees:
- 830
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Team LeaderEcco Outsourcing Feb 2014 - Present -
Technical Support For Etisalat AccountEcco Outsourcing Jul 2009 - Present• Handle inbound, outbound and other ways of communication as required.• Update customers’ information on the system used (New and Existing customers) and document all calls information according to standard operating procedures• Assist users to diagnose and solve data communication problems.• Troubleshooting the Network over the phone (Frame Relay: connectivity between banks and companies and DSL problems: ADSL&SDSL).• Solving E-Mail & Hosting problems.• Troubleshooting the E-mail Clients problem for Etisalat customer.• Install DSL, configuring routers and Support wireless networks.• Selling products by phone (ADSL-SDSL) for internet.• Working under oracle application CRM (customer relationship manager).• Resolve customer's complaints and problems.• Observing the agents, solve all kind of problems facing the agents or the work. -
Technical Executive – EgyptSabre Travel Network Middel East Aug 2007 - Jun 20091. Installation,configuration Sabre Travel Network applications2. Sabre Software Connectivity Troubleshooting.3. Sabre Syatems Troubleshooting. 4. Solving the Problems that faces agencies.5. Preparing new workstations .6. Microsoft Oprationg System and Hardware Troubleshooting. 7. Local Network at the Sabre agenciesTroubleshooting
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Technical Support For Egynet AccountEcco Jun 2007 - Aug 20081. Handling calls for EgyNet customers.2. Troubleshooting the Network over the phone (Frame Relay: connectivity between banks and companies and DSL problems: ADSL&SDSL).3. Handling customer's inquiries completely and accurately.4. Resolve customer's complaints and problems.5. Observing the agents, solve all kind of problems facing the agents or the work.6. Install DSL, configuring routers and DSL Support. Network administrator & Technical support. -
Deputy It ManagerNorth Africa Jan 2006 - May 20071. Designed the network and servers for clients2. Troubleshot Network3. Solved problems of Laptops and PCs4. Participated in working with new technology5. Replaced old PCs with New PCs
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It SpecialistElghandour Hospitals Jan 2004 - Dec 2005
Ashraf Mahmoud Skills
Ashraf Mahmoud Education Details
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Social Service
Frequently Asked Questions about Ashraf Mahmoud
What company does Ashraf Mahmoud work for?
Ashraf Mahmoud works for Ecco Outsourcing
What is Ashraf Mahmoud's role at the current company?
Ashraf Mahmoud's current role is Team Leader at ECCO Outsourcing.
What is Ashraf Mahmoud's email address?
Ashraf Mahmoud's email address is as****@****ail.com
What schools did Ashraf Mahmoud attend?
Ashraf Mahmoud attended Zagazig University.
What skills is Ashraf Mahmoud known for?
Ashraf Mahmoud has skills like Technical Support, Troubleshooting, Servers, Photoshop, Databases, Software Installation, Team Leadership, Network Engineering, Networking, Network Administration, Call Centers, Management.
Who are Ashraf Mahmoud's colleagues?
Ashraf Mahmoud's colleagues are Ayah Salah, Felix Jorge Munoz, Aya Elmeligy, Rolando Santana, Shrooq Khaled, Abdelaziz Elsaadny, Samar Amr.
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