• Sales activity planning, including reviewing existing customer files to identify sales opportunities• Undertaking commercial negotiations• Managing new business pitches• Performing daily clients account tasks• Manage and review revenue forecast on a weekly or daily basis as required• Contributing to the development of new products and services, based on customer feedback• Acknowledging customers promptly and treating them in a courteous manner• Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.• Attending Trade Fairs and Exhibitions.• Improving the overall customer relationship, delivering reliable administrative support and customer service• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of exported products.• Maintaining a strong working knowledge of client portfolios / products with the company• Resolving customers’ queries within agreed authority Producing file notes after any client meetings, summarising any additional actions required, including follow-up calls• Compliance with legal requirements, industry regulations, organisational policies and professional codes• Supports decision-making at all levels of the organization by providing information including; reports, analysis, and financial direction in areas of policy and planning.• Coordinates multiple projects by; defining the project scope and requirements, evaluating project feasibility, coordinating the efforts of assigned personnel, and ensuring the timely and accurate completion of project.• Provides support and guidance to staff and coordinates their support group’s interaction and service with the operational areas.

 Maintain and develop existing and new customers through planned individual account support and liaison with internalorder-processing staff.  Identify new business opportunities.  Providing inputs to product development team on product design and packaging. Plan and carry out direct marketing activities to agreed budgets, sales (volume/values), product mix and time scales. Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in Export activity and procedure.  Monitor and report on activities and provide relevant management information.  Carry out market research, competitor and customer surveys.  Liaise and attend meetings with distributors, study their functions necessary to perform duties and aid business andorganizational development.  Attend International & Domestic trade fair and exhibition.

Liaising with:Government bodies like Ports & Customs, Chamber of Commerce, various ministries in U.A.E. & Saudi Arabian Standard Organisation, Bearu Varitas, SGS and Cotecna for inspections. Global supplier facilities and service providers for handling inbound and outbound shipment to and from Jebel Ali Warehouse as well as re-exporting & distributing in Middle East.Interacting with sales and marketing team to ensure achievement of sales targets by the business upon fulfilling client’s needs; maintaining various inventory locations.Ensuring timely reports of shipment & coordinating with finance to ensure accuracy of records.Monitoring:-The order status, customer’s information and records & files update on daily basis.-Airfreight clearances, imports & exports of airfreight cargo, flight details, booking of airway bills and reservation of space with airlines.Dealing with customer queries relating to product information, orders, shipments, prices, complaints and product availability; arranging the insurance policy.Maintaining and enhancing good relationship with Jebel Ali Custom’s department.Ensuring timely payments to local vendors as well as bank remittance to import vendors.

Played a pivotal role in optimizing the flow of end products from the supply points to different countries thereby reducing overall cost. Ensured smooth & fast order processing through effective coordination with the sales department & stores, factories as well as the various supply points. Identified and appointed C&F Agents (Depots), parties alongwith ensuring a smooth termination, performance appraisal to ensure smooth day to day business. Acquiring approval of IMCO by providing the hazardous details to respective shipping line / airlines.Accomplished successful implementation and maintenance of good warehouse practices like FIFO, Stacking Norms, etc. in the finished goods warehouse attached to the factory.

Jan. 2001 to May 2002 (Frozen Marine Food Division) Instrumental in booking stalls through Govt. Authorities at Seafood Trade Fairs / Exhibitions. Ensured:- Smooth operations through strict scrutinization of export documentations strictly as per L/C’s terms and conditions. - Organising container stuffing in coordination with Sales.- Timely submission of the Customs Exit / Entry Certificate for the shipments from free zone factory. Bestowed with the responsibility of applying online import duty exemption.April 1999 To Dec. 2000 (Import Dept.) Represented the organization in numerous seminars & open houses organised by Export Promotion Councils.  Bestowed with the responsibility of filing quarterly & annual report to Development Commissioner pertaining to one of the 100% Export Oriented Units of the group. Applying Advance Licences & DEPB Licences with the JDGFT (Mumbai) & even with DGFT (New Delhi). Arranging Audit procedure and finalisation of the Advance Licences. Applying and follow up of Duty Drawback with Mumbai Customs.

 Liaising with factory for their requirement of raw material. Negotiating with the suppliers and ensuring quality and timely delivery. Follow-up with the factory for the despatch of the export orders. Negotiating freights with the shipping companies/Forwarders. Arranging documents as required by the customers or as per L/C for the export shipments. Arranging Import documents for custom clearance of the imported raw materials and timely delivery of the same to the factory. Keeping customer posted on the status of their orders. Day to day follow-up with the banks for the export realisations. Submitting monthly report to the management of the Export & Import orders.