CATRION, formally known as 'Saudia Airline Catering', was established in 1981 to provide Inflight catering services and became publicly listed company in 2012. While the core business is to provide Inflight Services Catering, the current business and service offering has also introduced other business segment to provide Retail (SkySales) , hospitality, and support services to local and international clients. Operating from six main cities (local and international) with annual revenue of 2Bilions Saudi Ryals. CATRION has embarked a digitization and advanced automation strategy capitalizing on Advanced analytics and Artificial Intelligence.

Saudia Airline Catering was established in 1981 to provide Inflight catering services and became publicly listed company in 2012. While the core business is to provide Inflight Services Catering, the current business and service offering has also introduced other business segment to provide Retail (SkySales) , hospitality, and support services to local and international clients. Operating from six main cities (local and international) with annual revenue of 2Bilions Saudi Ryals. Saudia Catering has embarked a digitization and advanced automation strategy capitalizing on Advanced analytics and Artificial Intelligence.Responsibility & Major Achievements:Full responsibility and ownership of all Information Technology offering to the entire company to support internal and external customers. Reevaluating infrastructure and application landscape to provide most modernized yet cost effective technology.Introducing inhouse digitization and automation technology, capitalizing on best-in-class platforms. in addition to RPA implementations to automate complex business processes.

KEY ACHIEVEMENTS• Successfully managed IT services for an organisation with total assets valued at over$116b USD•Worked with SNB (previously known as NCB) for over 15 years, acquired numerous promotions and continuously exceeded performance targets •Successfully migrated 70+ branches as part of the merger deal to create the biggest bank in the region by creating an Interoperability branch model to support both bank’s customers during customers migration journey.• Empowered the organisation to continue BAU operations during the Covid-19pandemic with minimal disruption• Provided high-quality IT services to 11,000+ users on a daily basis across KSA,Bahrain, Singapore and other markets• Reduced IT incidents by 20% by implementing the innovative and user-friendly ChatBot solution• Automated redundant back-offices processes through robotics technology• Implemented a knowledge base system across the organisation to enable agents toresolve known incidents in seconds• Maintained a 100% record in exceeding all IT and business KPIs driven off incidentresolution and service fulfilment• Line managed a diverse team of IT Managers and Team Leads and provided regularcoaching to direct reports• Transitioned outdated monthly release cycles into daily releases through the use ofAgile and controlled Change Management governance.• Embedded agile and ITIL concepts into ways of working and championed complexcultural changes across the business• Delivered real-time financial business reporting solutions driven by Power-BI andother leading analytics tools• Significantly improved user satisfaction and NPS scored by motivating IT teams todeliver excellent customer service• Facilitated a 7.8% OPEX saving by negotiating and securing favourable terms andconditions with vendors• Managed relationships with over 100 vendors and served as a member of the SeniorLeadership team

KEY ACHIEVEMENTS• Successfully delivered a consolidated Operational Data Store (ODS) capable ofreporting on millions of transactions• ImplementedaBigDataanalyticssolutionwhichprovidedthebusinessafull360view on customer activities• Migrated customer bank accounts to new platforms with zero downtime andestablished a data governance practice• Mitigated historic data quality challenges previous encountered during accountmigrations• Setup and launched a strategic digital mobile roadmap to deliver in-demand digitalpayment services• Set acceptance criteria for SDLC (Software Development Lifecycle) gate reviews• Quality assured technology architecture designs to future-proof upcoming IT solutions• Aligned department goals with strategic company objectives and constantly reviewedIT solution blueprint frameworks

Setup and established a new Service Level Management unit to centralise all SLM activities, increased trade helpdesk capabilities to cater for customer enquiries and complaints, implemented cross-functional process mapping for strategic business areas, created headcount capacity dashboards and delivered operational awareness programmes.

Fully accountable for the Operations Division department, enriched processes covering retail operations and trade finance, collaborated with corporate branches, added efficiency to enterprise and treasury operations, reduced transaction cycles to improve customer experience and optimised complex legacy enterprise processes.

Successfully established a high-performing team from scratch to help deliver business goals, centralised business-critical MI reporting capabilities, introduced automation concepts, utilised KPIs to measure business performance, analysed and reported financial risks and uplifted relationships with internal partners.ATM Operation, cash processing centers, processing check clearing and check collections are the core services provided by Retail Operations.My role is to ensure all P&P are in place and up to date with proper controls. Do self assessment checks to verify the proper implementation of the P&P and ensure full adherence. Provide the adequate Management Information, report KPIs, get involved in any service breaches and manager internal SLA with service review forums are the main functions of my role.Focal point with with all internal parties including audit, compliance and legal.

Enriched regional distribution management strategies to suit geographic needs, undertook location profitability studies, implemented profitability modules in alignment with set business criteria, identified and reported on low performing ATMs, re-engineered transaction process flows and setup the affluent customers attraction programme.

Manage/administre Oracle databases including performance monitoring and enhancing, housekeeping, troubleshooting and upgrade/migrations.Prime accountability on the Oracle database for the core banking system and NCB stock market databases.