Contributed to the development and upgrading of the station’s efficiency by changing (3) submersible pumps, adding (2) 50 hp motors & developing electrical panels and their protection and control systemScheduling regular maintenance on equipment’sMaintaining records of maintenance activitiesOperate, monitor, maintain, and trouble-shoot station and its processesManaging 10 operators over 3 shifts and 7 days a week Frequently attend workshops, meetings, and educational… Show more Contributed to the development and upgrading of the station’s efficiency by changing (3) submersible pumps, adding (2) 50 hp motors & developing electrical panels and their protection and control systemScheduling regular maintenance on equipment’sMaintaining records of maintenance activitiesOperate, monitor, maintain, and trouble-shoot station and its processesManaging 10 operators over 3 shifts and 7 days a week Frequently attend workshops, meetings, and educational seminars to improve knowledge and performance level. Show less

Contributed to reducing the number of complaints by scheduling the periodic maintenance of water and wastewater networksIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesManage large amounts of inbound and outbound calls in a timely mannerDocument calls/texts/emails correctly into computer tracking system.

Contributed to an increase in sales and contracts with the company by 180 % by negotiating with customers, Update our internal databases with information about technical issues and useful discussions with customers Follow up with customers to ensure their technical issues are resolvedLiaising with colleagues or managers to find the best solutions to customers’ issues Assist in training junior Customer Support Representatives.