Ashraf Samir Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

United Arab Emirates

- Suzuki UAE -* Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.* Ensure timely closure of Job Cards to reflect the accurate sales figure.* Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.* Update customer records for correct invoicing and for service requirements.* Ensure that the jobs / service details are explained to the customer to justify the costs incurred.* Develop and maintain long term relationship to enhance customer retention.* Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.* Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.* Handle accident repairs as per set procedures and obtain prior approvals as required.Notify Customer in case of :* Delay /parts non availability.* Warranty Coverage.* Delay in vehicle delivery.* Ensure telephone follow-up within 3 days to enhance and build customer relationship.* Keep abreast with market information in order to provide the necessary information to customers and aid them in their decision.* Handle the reception in the absence of front office to ensure that the reception is manned at all times .

Cairo, Egypt