Ashraf Shams Email & Phone Number

Al Qalyubia Governorate, Egypt

Beverly Hills, Sheikh Zayed City ,6Th Of October

Responsible for building, deploying maintaining, troubleshooting, SOTI mobile control ,support, develop and training and all the Sales buzz Project end user.ResponsibilitiesEnsuring the integration of all systems components, e.g., procedures, databases, policies, software, and hardware.• Assuring software and systems quality and functionality.• Writing and maintaining documentation.• Ensuring systems availability, functionality, integrity, and efficiency.• Maintaining problem tracking and resolution databases.• Help in building robust IT environment.• Report any issues in the infrastructure that serves the applications under his supervision.• Report, respond and resolve issues, customer requests and problems.• Diagnosing and resolving problems in response to customer reported incidents whenever possible.• Applying customer support policies, procedures, and standards.• Report any miss-using for responsibilities or user access to applications.• Perform primarily training to all employees as requested from IT management or user manager/s.• Monitoring systems resources including performance, capacity, availability, and recoverability.• Maintaining systems configuration.• Identify and resolve issues and problems whenever possible.• Carry on all routine tasks that assure proper and healthy applications utilization.• Assure the right versions of modules/reports are used.• Implementing security procedures and tools.• Participate in new or modified IT Applications projects.• Participate in Implementing and help in business development.

Cairo, Egypt

- Using SSMS SQL server management studio Database - Support all SRs if they have error on Smart Sales app & Support to any issue on BO Sales Buzzand solving issue about SQL server. - Working on deactivated and register new SR number on Database from SQL Server.- Working on creating the new customer for any category and the create the Bulk customers in SQL and update on Database.- good knowledge in SAP MM (Material Management).- Create all materials fleet and finance item code from SAP Master data.- Working on creating new vendors as type HR vendors (SL- CI) and FI vendors.- Create New all Assets for company.- Create New SR and linking to supervisor on Backoffice.- Create the new BUID on sales buzz system and creating main warehouse and create the salesman warehouse.- Work updated the Pricelist for any material. - Working on update PPL (material code) for some channel sales. - Ensure that the company policy is applied in all business related to the sales program

Egypt

Handling & Resolving internal Salesbuzz technical issues with support team.- Update and upload JP (Journey Plan) on SalesBuzz. -Updated the customers in default territory route -Follow up all SRs & resolving issues to Go To Market Daily-Check Customers issues on SalesBuzz then fix & Resolving it-Follow up Promotions & discounts on Salesbuzz Backoffice and mobile devices-Support Salesbuzz application and check Errors Daily-Prepare KPIs sheet ( key performance indicator)& Resolve customers issues -Prepare target sheet & upload on Sales buzz-Update journey plan for wholesale on SalesbuzzDeliver system trainings for Sales CR’s( pre-seller - wholesale - Retail-Delivery) -Given system trainings for different users (warehouse, sales).-Training Dispatchers how to distribute the orders -Check sales orders issues and resolving it-Testing on Clone & implementation of Sales buzz system. -Support sales team if they face any issues with mobiles and Journey plan & technical issues that face CRs.-Register customers on Gars.-Create New SRs on system Sales Buzz Back Office-Open new routes

Sales admin at Key account , modern trad and mini market, report analysis for Key account manager