Ashraf Soas Email & Phone Number

Aswan, Egypt

Al Ahiaa -Hurghada, Egypt

Hurghada, Egypt

• Two Properties, Serenity Beach Hotel & Serenity Fun CityFive Stars deluxe resort and spa consist of 1190 rooms and suites, 23 outlets and 700 employeesSeptember 2016 till present Occupation; Regional Front Office.
• Planning, organizing and directing all Front Office Service (Reception Bell desk, Business center&guest relation).
• While taking a strategic overview and planning ahead to maximize profits, also pay attention to the staff to deliver a standard of service that meets guests' needs and expectations.
• Reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily and flash report.
• Deliver friendly, efficient and excellent customer service, and maintain a high standard of customer management at all times, with the key aim of retaining and attracting new customers.
• Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety.

Red Sea Governorate, Egypt

• Member in the high potential committee of Al Dau Development group
• Planning, organizing and directing all Front Office Service including Reception Bell desk, Business center and guest relation.
• While taking a strategic overview and planning ahead to maximize profits, also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and.
• Reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily and flash report.
• Deliver friendly, efficient and excellent customer service, and maintain a high standard of customer management at all times, with the key aim of retaining and attracting new customers.
• Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety.

• Request big effort of flexibility and strong motivation; also require performing with creativity.
• Planning and special awareness by the policy of the related organization.
• Planning and organizing accommodation, catering and other hotel services.
• Make up a general management team, promoting and marketing the business.
• Managing budgets and financial plans as well as controlling expenditure.
• Maintaining statistical and financial records, setting and achieving sales and profit targets.

Five Stars deluxe Floating Hotel consist of 72 cabins and suites, 6 outlets and 75 crew members

Five Stars Floating Hotel consist of 70 cabins and suites, 5 outlets and 89 crew members

Five Stars Floating Hotel consist of 32 cabins and suites, 4 outlets and 55 crew members

Five Stars deluxe Floating Hotel consist of 62 cabins and suites, 6 outlets and 87 crew members

Five Stars Floating Hotel consist of 88 cabins and 4 outlets and 90 crew members

• Five Stars deluxe resort and spa consist of 640 rooms and suites with extension and 12 outlets and 500 employeesIn charge of the whole property during the Night Hours
• Responsible of the Front Office Operation during the Night Hours, as well as the rest of the Department is running the smooth operation.
• Review the Rooms Availability, to be familiar with the Expected VIP, early Arrivals and departures or any other Likely Irregular situation, supervise the Front Desk preparation as per the Required Standard.
• Keep Close to the Front Desk for giving any needed advice and supervision.
• Completely Involved in any problem, or any Guest Complaint, and to report the Problems and action done to the Management to be discussed next Morning.
• Make Frequent Visits to the Restaurants and Bars to ensure service levels and that problems are dealt with promptly.

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