Two Properties, Serenity Beach Hotel & Serenity Fun CityFive Stars deluxe resort and spa consist of 1190 rooms and suites, 23 outlets and 700 employeesSeptember 2016 till present Occupation; Regional Front Office Manager,In charge of Rooms DivisionDepartment,• Planning, organizing and directing all Front Office Service (Reception Bell desk, Business center&guest relation).• While taking a strategic overview and planning ahead to maximize profits, also pay attention to the staff to deliver a standard of service that meets guests' needs and expectations.• Reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily and flash report.• Deliver friendly, efficient and excellent customer service, and maintain a high standard of customer management at all times, with the key aim of retaining and attracting new customers.• Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety. • Recruiting, training, monitoring and evaluate the job performance of each front office employee.• Dealing with guest’s complaints and comments.• Using the e-reviews as helicopter view to find out where we are.• Works within the allocated budget for the front office.• Supervising room’s maintenance, supplies, renovations and furnishings.• Carrying out inspections of property and services.• Have regular meetings with heads of department to coordinate and monitor the progress of business strategies. • Perform other duties as requested by management.

Member in the high potential committee of Al Dau Development group• Planning, organizing and directing all Front Office Service including Reception Bell desk, Business center and guest relation.• While taking a strategic overview and planning ahead to maximize profits, also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.• Reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily and flash report.• Deliver friendly, efficient and excellent customer service, and maintain a high standard of customer management at all times, with the key aim of retaining and attracting new customers.• Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety. • Recruiting, training, monitoring and evaluate the job performance of each front office employee.• Dealing with guest’s complaints and comments.• Using the e-reviews as helicopter view to find out where we are.• Works within the allocated budget for the front office.• Supervising room’s maintenance, supplies, renovations and furnishings.• Carrying out inspections of property and services.• Monitor high balance guest and take appropriate action.• Have regular meetings with heads of department to coordinate and monitor the progress of business strategies. • Perform other duties as requested by management

• Request big effort of flexibility and strong motivation; also require performing with creativity.• Planning and special awareness by the policy of the related organization.• Planning and organizing accommodation, catering and other hotel services.• Make up a general management team, promoting and marketing the business.• Managing budgets and financial plans as well as controlling expenditure.• Maintaining statistical and financial records, setting and achieving sales and profit targets.• Analyzing sales figures and devising marketing and revenue management strategies;• Recruiting, training and monitoring staff, planning work schedules for individuals and teams.• Dealing with contractors and suppliers.• In charge of all the crew on board and Responsible of the exact uniform and appearance.• Attend daily briefing; write the daily cruise report with detailed notification of the daily incidents.• Supervision all the stores requisitions of the different departments to be issued out of boat.• Being aware of the maintenance requirements on boat.• Very committed to providing guests with food and water that is safe to eat and drink all the time. • Keep always training & improving the skill of the staff to working as a team work. • Have well-done knowledge of contingency plan be ready for implementation in the emergency cases.• Implementing proper training for the emergency cases procedures with all its related documentation,

Five Stars deluxe Floating Hotel consist of 72 cabins and suites, 6 outlets and 75 crew members

Five Stars Floating Hotel consist of 70 cabins and suites, 5 outlets and 89 crew members

Five Stars Floating Hotel consist of 32 cabins and suites, 4 outlets and 55 crew members

Five Stars deluxe Floating Hotel consist of 62 cabins and suites, 6 outlets and 87 crew members

Five Stars Floating Hotel consist of 88 cabins and 4 outlets and 90 crew members

Five Stars deluxe resort and spa consist of 640 rooms and suites with extension and 12 outlets and 500 employeesIn charge of the whole property during the Night Hours• Responsible of the Front Office Operation during the Night Hours, as well as the rest of the Department is running the smooth operation.• Review the Rooms Availability, to be familiar with the Expected VIP, early Arrivals and departures or any other Likely Irregular situation, supervise the Front Desk preparation as per the Required Standard.• Keep Close to the Front Desk for giving any needed advice and supervision.• Completely Involved in any problem, or any Guest Complaint, and to report the Problems and action done to the Management to be discussed next Morning.• Make Frequent Visits to the Restaurants and Bars to ensure service levels and that problems are dealt with promptly.• Ensure the Night Staff services are Done efficiently, and up to the Standard of the Hotel Policy.• Ensure the Security Staff are on duty as scheduled, complete security checks at hourly intervals throughout the night, all access to the Hotel Are secured as required, and hotels are operated safely.• Responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort• Complete manager’s log book and maintain accurate records of all accidents and incidents.• Make Regular Random Patrols through the Hotel including Guest Corridors and back of the House, and Hotel Outlets to insure the Good Security and orderliness.• Make spot Check on Night Cleaning Staff to ensure their Productivity, and to check the Standard Required.• Inspect staff cafeteria cleanliness and that Night Meal is served in a smooth atmosphere.• Ensure that all Hotel Stores are locked, check Hotel Refrigerators, Boiler room and Power station.

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