Ashraf Uddin Email & Phone Number

London, England, United Kingdom

London, United Kingdom

To line manage a team of Customer Service Representatives (CSR), ensuring that all calls are handled inaccordance with the organisations’ service level agreements and key performance indicators.Key Duties:- To conduct regular one-to-one review meetings with CSR and address and underperformance, conduct, punctuality and attendance issues with the team.- To deal with customer queries as escalated by CSR and retrieve and check call recordings in order to resolve urgent customer queries.- To manage all aspects of the Call Center.

London, United Kingdom

- Effectively handle telephone requests by processing the information received accuratelyand efficiently.- Handle calls in a consistently polite, professional and efficient manner and deliver a highlevel of customer service to every customer.- Check the e-mail inbox and fax for bookings and correspondence, as well as price fixedjobs using an auto route system for priority customers.

London, United Kingdom

Project management of a networking scheme for local businesses. Leading in the coordination of networking events including marketing, venue booking, arranging guest speakers and catering.Key Duties:- Monitor and track on all delivery & key milestones/outcomes and report on projectprogress and delivery.- Collate crucial outcome evidence from all attendees at events and write feedback reportfor funders.- Manage the enterprise grant application process including issuing application forms tomembers, monitoring and confirming receipt of applications, shortlisting prospectivegrantees, signing off paperwork and agreement.

London, United Kingdom

Key Duties:- First point of contact for face-to-face and telephone enquiries.- Developing and managing client filing systems using Excel and Access database.- Managing bookings and preparing for training courses including handouts, roompreparation and catering.- Produce legal documents for business loan funds and minute taking of staff meetings.

First Aid At Work

Three day First Aid course with St Johns Ambulance

A-Level Nvq 3, Customer Service

A-Level Nvq 3, Business Administration