Working as a customer success associate in payments and refunds team for Unacademy. With a year to be completed I have qualified to this position via internal job posting and tried my best to grasp the process knowledge and provided the best quality experience to our customer. I crave to gain knowledge and try to share it with my team members. I go one step ahead to fix the problem customer is facing. Resolving problems gets me moving and motivates me to work harder and better than ever.