Ashraf Al-Asadi Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

United Arab Emirates

National Pay is a UAE based company that is providing a Smart issuance solution, which will allow Financial institutes to issue their cards from a kiosk instantly and to have it activated instantly once issuesI have been involved into setting up the operational procedures to ensure that the whole process is successfully delivered.been fully involved in :-Fulfilling the requirements needed to complete our main software application & the backend system.-providing the solutions required from service providers e.g. Etisalat & integrate it into our system-Coordination between Etisalat & Emirates ID Authority to complete our Emirates ID integration to our system-Coordination with our Solution provider in order to meet our proof of concept-Managing Training to the related parties in order to fulfill our Operational Standards e.g. Transguard, G4S Handling all related OperationsCoordination between Contractors & Sub-ContractorsCreating Policy Procedures, Manuals & Training ProceduresGenerating KPI's for the related Parties Improving operational efficiency & performance Generating Training sessions to the related entities in order to meet our operational scope

United Arab Emirates

Operational Management & Coordination  Coordinate, manage and monitor the working of various department in the organization Working closely with the Financial Manager, Facilities Manager, IT Manager & HR Department. Managing a team of 50 employees in a busy work environment. Prepare and control operational budgets. Improve processes and policies in support of organizational goals Ensure the high quality of all operations and ensuring the high quality of the transaction process of the customer and the services are exceeding the client’s satisfaction. Formulate and implement departmental and organizational policies and procedures to maximize output Monitor adherence to rules, regulations and procedures. Creating KPI’s in terms of customer service, time & date. Coordinate and monitor the work of various departments involved in production, warehousing and distribution. Monitor performance and implement improvements. Ensure quality of products and quantity of employee productivity. Manage maintenance of products and machinery. Producing operational manuals which define how the business is to be run. Provide technical support where necessary. Encouraging, identifying and developing best practice strategy. Organize recruitment and placement of require staff. Establish work schedules and supervise staff. Monitor and evaluate performance. Ensure compliance to all Environment Health & Safety goals & objectives. Negotiate contracts, ensuring that they balance value and risks. Building up good relationship with government and semi-government agencies  Liaison with top management, assist in development of strategic plans for operational activity Implement and manage operational plans learning about several organization’s products or services and keeping up to date with changes being involved in staff recruitment and appraisals

United Arab Emirates

Customer Service Manage customer support, plan and support sales and marketing activities. Providing help and advice to customers using your organization’s products or services; Communicating courteously with customers by telephone, email, letter and face to face investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants handling customer complaints or any major incidents ensure that the customer’s transaction submission is to successful ending. issuing refunds or compensation to customers keeping accurate records of discussions or correspondence with customers analyzing statistics or other data to determine the level of customer service the company is providing writing reports analyzing the customer service that our organization provides developing feedback or complaints procedures for customers to use developing customer service procedures, policies and standards for our organization or department meeting with other managers to discuss possible improvements to customer service training staff to deliver a high standard of customer service leading or supervising a team of customer service staff ahead of developments in customer service by reading relevant journals, going to meetings and attending coursesFinancial Data Analysis Review financial statements and data, utilize financial data to improve profitability Creating, managing and analyzing performance data.

United Arab Emirates

Area Account Manager Responsibilities, Express Payment Machines “Kiosks” Prepare and maintain scorecard data and develop strategy to enhance the motivation at work. Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them. Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of services. Provide assistance in relation to classifying the efficiency level at work. Ensure clients demands to be satisfied  Conduct reviews on accounts on regular basis to evaluate client’s demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization objectives. Conduct assessments of client’s credibility and perform billing duties as their requests. Receive and answer calls from the clients or client service units in relation to the client’s requests or questions. Answer the client questions and ensure their problems are resolved; conduct follow-up tasks. Prepare and make report on market analysis, competitor analysis and market trends. Develop and maintain a well-coordinated internal relationship with the key decision makers within the organization. Ensure that clients know how to use the services and provide assistance if necessary. Manage and provide assistance in managing or maintaining accounts of strategic clients. visiting clients to provide a one-to-one service Clients related: “Mawaqif, RTA, SALIK, CBI, ADDC, Etisalat, DU, FEWA, SEWA, ADDC, Red Crescent, Awqaf Abu Dhabi,Awqaf Sharjah, Fly Dubai, Air Arabia, UAE Exchange, Zakat Fund, Ministry of Finance, ADJD (Abu Dhabi Judiciary Department), MOPA (Ministry of Presidential Affairs), Emirated ID, Western Union, Wall Street Exchange, Al Ansari Exchange, Lari Exchange, Dubai Police, Abu Dhabi Police, DEWA, ENOC.

United Arab Emirates

 Supervision on Projects Systems Installation, Testing, Commissioning and Training. Provide proposal system designs to Clients, including the demands which meet the project needs. Design/deliver technical presentations for Sales Demonstrations for all Products with Consultants, Integrators, Contractors and other clients. Prepare the reports directly to the Managing Director  Managing the Periodic Meetings with Clients. Managing Site visits with Sub-Contractors Clients related: “ Abu Dhabi Police HQ, Dubai Police HQ & RTA”

 Implementing NodeB “Huawie”, Commissioning , Installation, Maintenance and troubleshooting Micro and Macro NodeB’s Reporting back to Etisalat OMC Providing SAT to ensure fully site Implementation Providing Training to Etisalat Stuff Generating reports related to Live & pending locations Reporting to project manager

Bachelor Degree, Electrical/Communication Engineering, Very Good

Ccna Attendance Certificate