Ashraf Attia, (Pmp)®,Ccnp,Fttx Operations,Gpon, Ae Email & Phone Number

Al-Sulamiyah, Riyadh Region, Saudi Arabia

 Managing, supervising and training for field operation teams around Saudi Arabia.  Router configurations. Troubleshooting the issue raised by the customer and arrange an incident report. Open, Handle update properly, close trouble tickets through Remedy system and follow the issue up to Resolution issues and assign to concern teams and be able to work in all Shifts. Working on Remedy Client by BMC software, NTS System by NTG Clarity Co., SEIBEL system by ORACLE and WFM ( Mobily Systems ). Solving onsite technical issues remotely along with maintenance downtime. Dispatch and guide the Field Engineers for Fault rectifications.  Participate in knowledge transfer, documentation, and information sharing. Troubleshoot and fix customer issues (physical connectivity, Cisco Switches configuration issues remotely). Voice and Data services over last mile media: GPON and Active Ethernet. Achieve the best quality of service, Implementation, and maintenance within the agreed service level agreement (SLA). Created project schedule and executed the project as planned. Monitoring, controlling implementation, quality tasks according to Quality plan, scope and schedule changes. Coordinating project progress review sessions and reporting project status with stakeholders, conduct client meetings to validate and approve deliverables. Finalize project activities and participate in documentation. Weekly, Monthly Reporting to Emircom/ CISCO/ Mobily. Stock management.CCNP.PMP.ISC2 Course.

Saudi Arabia

PREVIOUS EXPERIENCE:  Preparing Technical proposal for tenders including Existing Coverage Testing, Schematic diagrams link budget & BOQ (Bill of Quantity) calculation. Internal Network cabling project. Installation, Testing and Labeling of Structured Cabling (fiber & copper). Working on Remedy Client by BMC software, NTS System by NTG Clarity Co. and SEIBEL system by ORACLE. Coordinate with Customers (Immediate response, understand& Planning). Quality of Services &Customers Satisfaction. FTTB, FTTH & Data center Manager within Mobily network. from April 2015 till now :  Managed Operations and Maintenance of Mobily data solution internal structure cabling.• Preparing Technical proposal for tenders including Existing Coverage Testing, Schematic diagrams link budget & BOQ (Bill of Quantity) calculation.• Mobily Data Center cabling installation, operation and maintenance.- Mobily Data Center, shelters Technical Site Survey.- Mobily Data Center UTP & Fiber wiring between switches, routers &firewalls.- Mobily Data center cabinet cabling re-arrangement. • Mobily internal Network cabling project (Copper & Fiber).• Working on Remedy Client by BMC software.from November 2011 till now :  Supply, Installation, Testing and Labeling of Structured Cabling.• Preparing Technical proposal for tenders including Existing Coverage Testing, Schematic diagrams link budget & BOQ (Bill of Quantity) calculation.• FTTX Mobily project engineer.• FTTX Mobily project coordinator.• Working on Remedy Client by BMC software, NTS System by NTG Clarity Co. and SEIBEL system by ORACLE.• Technical Site Survey.• Site Trouble shooting.• CPE Configuration.from October 2009 to November 2012: • Technical Sales Engineer for Communication, electrical materials and equipment.• Fiber Test equipment sales engineer.• Communication equipment sales engineer.• Preparing Technical proposal for tenders & BOQ (Bill of Quantity) calculation.

Egypt

Training on aircraft section as avionics engineer

Egypt

Training at Egypt Air as Avionics Engineer