• Overseeing a team in charge of all aspects of compensation operations, including deploying compensation/quota statements, load of comp/quota data into Xactly compensation tool, and variable compensation payroll submissions.• Presenting on a monthly basis to SVP & C-Level executives variable compensation results and trends. Providing meaningful insight into plan vs actual results. • Reporting on key performance metrics i.e. field attainments, rep productivity, product mix shifts etc. Published OBIEE dashboards for management self service reporting. • Partnering with FP&A team on running a monthly variable compensation forecasts. • Supporting Accounting team on ASC606 reporting requirements on a monthly basis. • Working with internal and external auditors ensuring full SOX compliance.

 Responsible for deployment of 1000+ Compensation Plans for Informatica’s Sales, Education, and Professional Services functions.  Built out Xactly compensation system rules and logic for all variable compensation payees.  Partnered with Accounting and FP&A in managing monthly commissions accrual process Partnered closely with Sales Planning and Operations team on modeling and costing 2017 & 2018 Sales Compensation plans.  Maintaining territory and mapping updates regularly to ensure smooth flow of compensation credits. Raised exceptions to the proper parties and partnered on resolutions.

• Oversaw worldwide roll-out of Xactly Incentive Compensation tool for all variable compensation payees (2000+ payees) in multiple currencies. Successfully rolled out on-schedule and paid out Q3-2016 orders via Xactly. • Partnered closely with multiple departments, including Sales Operations and Finance in ensuring proper data flow into Xactly Incent. • Created training materials for transition to Xactly and conducted live training webinar for all reps. • Designed dashboards for reps and executives to provide meaningful insight into their incentives. • Led monthly commission accrual/expense forecast process and created model to account for legacy (pre-Xactly) commissions pending release. • Prepared monthly payroll files out of Xactly for all WW regions. • Created and routed compensation plan documents for all WW sales payees via Xactly.• Modeled SPIFF programs to see commissions expense. Prepared quarterly incentive analysis to demonstrate to sales leadership effectivity of compensation plans.

• Leading the configuration of compensation plans for ~1700 variable compensation payees on 50+ different comp plans in the Xactly Incent Commissions system. Was responsible for building/maintaining all rule logic and formulas in the Xactly system, which processed over $90m worth of commissions in 2015• Serving as the subject matter expert on all system issues related to the Xactly compensation tool. • Collaborating with the HR/Compensation planning team cross-functionally to gather and develop variable comp requirements. • Partnering with Sales/Business Operations teams to set up worldwide quota mappings and rollout of compensation programs/SPIFFs• Enabling the sales teams on best practices in utilizing the Xactly compensation system.• Supporting the FP&A team on Quarterly/Yearly reporting and modeling. • Working with the Sales Ops team to ensure a seamless flow of data into the commissions system.• Preparing monthly payout files for all worldwide variable compensation payees. • Reconciling discrepancies and adjustments during monthly compensation cycles.• Presenting worldwide commissions figures to Finance and Sales Ops VPs on a monthly basis. • Created dashboards/reporting utilizing Xactly Analytics (OBIEE) tool to enhance operational efficiency and visibility.

• Led a team of 13 analysts, both domestic and international (UK and India), in supporting a customer base of over 500+ customers utilizing Xactly products. Served as an escalation point on all product and customer related issues. • Developed meaningful metrics to account for teams speed, accuracy and service.• Collaborated with Professional Services team prior to Go-Live for all implementation customers to conduct a general review of customer configurations and setups. • Developed training plan for all incoming new hires.

• Provided effective and consistent customer support to domestic and international customers for all Xactly products.• Worked directly with C-Level to Manager level clients at Fortune 500 to Private Sector companies. Researched support related issues, performed tasks related to answering customer inquiries received via telephone, email or through other applications, on a daily basis. • Ensured Customers had a resolution via phone or email within 24-48 hours of submitting an inquiry. • Reviewed customer configurations and setups to provide meaningful solutions to inquiries for both production and implementation customers. • Coordinated with managed services accounts on a regular cadence to ensure proper execution of commission compensation cycles and year over year configuration/setup. Accounts included strategic customers i.e. Dun & Bradstreet, Twitter, & DHL• Worked cross-functionally with Xactly’s Engineering, Operations and Product Management teams to identify, implement, complete end user testing, and resolve software issues reported by Xactly’s customers. Worked with Product/QA teams on rollout and testing of new features. • Mentoring and training junior analysts in utilizing Xactly's applications. • Serving as group point of contact on monthly system upgrades and working with various cross functional teams to ensure smooth deployment.

• Oversaw all assigned claims processes from initiation to completion – approximately $3.7 million in payments. • Resolved general customer concerns regarding the claims process. • Negotiated and completed payments of assigned claims within prescribed limits. • Trained and mentored new hires, and charted trainee progression. • Sourced appropriate vendors in order to maintain cost-effectiveness of assigned claims processes. • As a top performer, made presentations to team regarding best practices for efficiency, accuracy, and service. • Audited files of trainees for quality, provided feedback to management regarding trends found in audits. • Analyzed customer service trends and spearheaded effort to see how to improve service levels. • Exceeded all key performance indicators 2008, 2009. • Recipient of Customer Service Award for providing consistent and exceptional customer support.