Analyzing all billing procedures and identifying opportunities for improvement.Verifying with other departments that orders have been fulfilled.Reviewing invoices to ensure billing accuracy.Reviewing sales sheets to ensure the billing of all sales.Reconciling invoices with balance sheet reports and resolving any discrepancies.Communicating with clients and other departments, resolving issues, and providing clarifications.Ensuring clients' billing accounts are set up correctly and according to their requirements.Maintaining updated records of accounts receivable.Preparing reports and meeting billing deadlines.

Work closely with 13 partner and sub-partner representatives, experts and key stakeholders to develop an understanding and document business requirements and business processes. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and workflow analysis. Lead business process review to senior management and subject matter experts through workshops and individual meetings. Define business process and workflow models and guide partners through business process transformations. Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details. Identify issues and propose resolutions, escalating to appropriate personnel as needed. Assist with the development and delivery of training materials. Plan and execute functional testing; support end-user acceptance testing. Adopt Change Management practices and experience in applying within a project environment to generate desired outcome. Formulated strategies, develop plans and mitigated risks to mobilize resources and technical assistance from the private sector organizations and associations. Developed relationships with private businesses, corporations, foundations, NGOs, and development organizations through formal and informal outreach, personal contacts, and networking. Identified and developed partnerships with private companies for job placements, on-the-job training, enterprise development and other employment related services for the beneficiaries. Organized events, seminar, and workshop at national and local levels to sensitize private sector personnel, shared knowledge and lesson learned, and mobilized resources. Monitored and documented the outcomes of the private sector engagement for M&E, donor reports, and project publications, highlighting good practices, lessons learned and ways forward.

Maintained close rapport with internal and external stake holders to increase import, export and bank indemnity portfolio. Tracked and monitored customer issues and close those within deadline to ensure a high level of customer satisfaction and to minimize those issues. Ensured strict adherence, robust control and compliance to all Local, Global & Regulatory policies and regulations while processing transactions. Supported and Liaised with various cross functional teams across borders to implement the automation projects. Assisted with budget development and monitored department expenditures. Managing a portfolio of 40+ clients as Head of Import LC team which is an exclusive sub-department to prioritize categorized clients for revenue growth opportunity. Identify and address client financial needs and market a wide range of products by offering the best tailored financial solutions and strategic advisory services. Build and maintain a trusted relationship with client network and operational teams. Perform revenue, returns and client profitability analysis under Trade Portfolio. Managing the relationships to all flow names (GSG) and handling end to end documentation in KYC and AML for new and renewal reviews. Responsible for business and pipeline development, client acquisition, and portfolio administration. Resolve client escalation issues across business to ensure 100% service recovery. Execute end to end groundwork setup for client onboarding and maintenance, business compliance and corporate action events within stipulated timeline with complete success. Support business in internal and external audit engagement. Keep team updated about amendments in policies and guidelines implemented by Citi and local regulators and work on the implementation process by coordinating relevant teams.

Successful registration of clients by acquiring required regulatory documents, risk assessment and provide necessary guidance to Transactions Banking (TB) and Relationship Managers (RM) team as well as assist customers to achieve high level service delivery as per SLA. Assist Trade Product team in new deals / products e.g Trade TI, Straight-2-Bank , Email Indemnity, Fax Indemnity etc. Develop new solutions within Local Regulation, GDOI and Documentary Trade policies. Identify opportunities to reduce exposure, where possible, by automating the reporting and contribute to process improvements.

Prepare and submit export and import related returns, monitoring submission of all monthly and quarterly statement to the Bangladesh Bank as per central Bank's prescribed format. Preparing Monthly and Quarterly statements of LDBC, LDBP, Source Tax, Cash Incentive, Overdue bills and report to Central Bank through Head Office. Advising Local & Foreign export L/Cs and Amendment of L/Cs (Transfer, Value Increase or Decrease, Change of clause, Cancellation etc.) to the beneficiary and also maintain all sorts of correspondence with local and foreign banks as per requirements. Consign Local as well as Foreign Documents. Lodgment of Local and Foreign Documents after consignment. Prepare BAIM and MDB (LDBP) proposal for purchasing local documents. Negotiate and purchase Local Documents under Bai-Muazzal and Musharaka Mode upon acceptance and client request. Issue and process necessary documents for permission of local buying agent, indenting agent etc. of Foreign principals from the Central Bank. Realize Local documentary bills for Collection as well as Local purchased bills on maturity and upon payment. Prepare PRC and BTB certificates against documents for cash incentive claims of the clients and also determine the CA as per Central Bank Guideline Issue EXP form to the exporter. Also report duplicate, triplicate and quadruplicate in due time to the Central Bank to declare amount of goods export and proceed realized. Report total Daily foreign currency transaction of the branch to International Division of the Bank.

Communicate and discuss different technical solution for network issues with cross functional team. Monitor and analyze systems, processes and parameters to measure the performance of Network linking them with customer perceptions and recommend action plans for constant improvement. Develop and implement network quality improvement plan to achieve performance excellence. Correlate network faults and events with customer complaints and formulate action plans for operational teams. Initiate and coordinate cross functional projects to achieve and maintain excellent network at regional level. Root cause analysis of customer complains & initiatives to reduce complain. Produce and generate several Reports correlating network quality and customer perceptions. Analyze Network Quality Parameters and linked them with customer perceptions. Follow up various network quality issues with cross functional teams between Technical and Non-Technical departments and resolve them by meeting the deadlines

Analyzing and ensuring proper solution for improving Radio network Quality and Optimum utilization of resources. Drive testing with TEMS Investigation 8.1.1, MapInfo and post processing of drive test data. Addressing customer complaints with proper solution (for both circuit switched and packet switched services). Working with optimization tasks i.e. capacity up gradation, re-parenting, worst cell analysis, preparing KPI from daily traffic report, Radio Parameter fine tuning of existing site. Monitoring and analyzing network KPI with help of NETACT Optimizer, TANG and propose modification for degraded KPI where necessary. Coordination with vendors, service providers. New site KPI monitoring and new site survey from optimization point of view. Executed Benchmarking project with SwissQual successfully in Chittagong zone. Optimization of PS traffic (provide optimized service between CS and PS).