• Performed internal audit to ascertain the operational gaps in the process across India.• Performed root cause analysis and risk assessment to prioritize and narrow down the requirements (a workaround to close the operational gaps).• Communicated with cross-functional departments to understand the operation needs; created a purchase requisition and presented the details to the co-founder for approval.• Identified new vendors; worked on RFQ; negotiated commercials and terms under the given budget and qualified the vendor based on the service requirements.• Presented the terms, conditions, and cost details to the co-founder for approval of the purchase• Oversaw end-to-end implementation of complex assignments across India and provided support along the way as the single point of contact between vendors and the company.• Assisted in developing a quality system at the meat stores.• Assisted in developing FSSAI internal audit checklist; SOPs; SSOPs; GMPs; Work instructions; training materials; daily operation checklists.• Increased safety and quality standards by working with state- heads to standardize the quality system across India and provided support along the way.• Streamlined daily operations across India by setting up a control tower process and internal quality training team to ensure adherence to the daily operations and quality checklist.• Analysed delta on Excel and Data Studio; presented management reports to stakeholders.• Supported ad hoc work for stakeholders.• Decreased TAT in creating Management Reports by automating data cleaning of control tower reports using MS Excel Macros.

• Forecasted the demand for seasonal products and presented the details to the manager.• Increased fill rate by indenting the right number of seasonal products.• Increased found rate by analyzing variances in the order-picking function.• Trained personnel on their SOPs to complete pick orders via HighJump Application.• Ensured pick target is over the optimal level 90 UPH or as determined by the department.• Resolved customer issues by diligently tracing data on the HighJump application and communicating with operations.

•Performed inventory checks on non-sale items; presented to plant manager for approval.• Procured non-sale items; followed up with vendors to track the order until delivery.• Reduced storage cost by moving the overstocked inventory from the secondary storage facility to a rented reefer truck.• Performed pre-operational procedure, post-sanitation inspection, and ATP testing before the start of production and during product changeovers.• Performed weekly and monthly operational audits did corrective actions on minor deviations to ensure safe manufacturing and documented the results.• Reduced quality defects by monitoring staff on SOP; GMP; SSOP; work instructions; correcting non-conforming in-process product and line issues by communicating with cross-functional departments.• Performed line deviation procedure and ‘HOLD’ procedure to identify and separate foreign bodies of the product, documented and reported the findings to the President and HACCP Coordinator.• Performed timely test procedures to fulfill the department KPIs and documented the test results.• Performed line tests and critical control points check for adherence, updated data, and deviations on the system • Updated and generated quality incident reports • Collected and performed sample testing from different stages of the production process and performed quality checks on raw materials and finished product, documented the results on the system • Acting Production Supervisor

• Achieved customer satisfaction by over 85% by resolving service and bill related issues • Decreased customer spending by advising the right product and service which led to customer retention• Handled 150+ calls daily, performed duties including resolving bill issues, activating and deactivating a service, resolving inquiries on HGS- CRM• Update customer issue and resolution provided on the system

• Monitored orders and coordinated with the internal departments to plan and schedule trucks.• Reduced running costs by establishing the route and assisting drivers along the way.• Followed up with customers to update delivery status and maintained positive relationships by resolving issues on time.