- Identify and develop new business opportunities to generate revenue and achieve sales targets. - Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. - Conduct market research to identify trends, customer needs, and competitive activities. - Prepare and deliver presentations and product demonstrations to potential clients. - Negotiate contracts and close deals to secure new business. - Collaborate with the marketing team to develop and implement effective sales strategies. - Provide regular reports on sales activities, pipeline, and forecasts to the management team. - Attend industry events, conferences, and networking opportunities to promote Fieldmaster.ai's services.

• Utilized Salesforce and LinkedIn Sales Navigator to generate new sales opportunities, increasing lead volume by 30% in 12 months.• Conducted cold calls and personalized email outreach, identifying client needs and suggesting tailored Odoo ERP solutions to meet business challenges.• Built and maintained long-term, trusting relationships with prospects, qualifying them as leads and setting up meetings with sales executives.

• Assisted in building lists of relevant prospects using LinkedIn Sales Navigator and targeted email campaigns through tools like Lemlist and Salesloft.• Cleaned and processed lead data using Excel and Google Sheets to prepare for email campaigns, improving data accuracy by 20%.• Supported the sales team in organizing and tracking prospect information through HubSpot CRM, contributing to a more streamlined sales process.

• Assisted in the requirements gathering and analysis for ERP implementations, contributing to successful project completions within the specified time frame.• Collaborated with senior analysts and development teams to document and refine business processes, leading to improved project execution and delivery.• Created detailed user stories, use case diagrams, and process flows to support system development and business requirements documentation.• Coordinated with stakeholders across departments to ensure smooth communication and timely updates on project progress.• Participated in UAT and system validation, providing support to business users during the roll-out of new software solutions.• Prepared regular reports on project progress, key metrics, and performance analysis for senior management.• Provided training materials and conducted training sessions for end-users to ensure effective adoption of the new ERP system.

• Diagnosed and resolved desktop and application issues for end-users.• Provided IT support to a diverse client base, ensuring effective problem resolution.• Proficient in using tools like Manage Engine and LANDesk for system management.• Acted as the central liaison for other IT departments, ensuring smooth operations across teams.

• Handled inbound calls related to banking services such as account balances, transactions, credit card inquiries, and loan applications.• Processed account updates, transfers, and bill payments while ensuring compliance with banking regulations and internal procedures.• Escalated complex issues related to fraud, account disputes, and loan inquiries to the relevant departments for further action.• Maintained accurate records of customer interactions in the CRM system, ensuring compliance with audit and privacy standards.