Ashley H. Email & Phone Number

- Provide customer facing and internal support during and after company SaaS conversion- Navigate multiple queues escalating, resolving, and collaborating cases as needed

Remote

- Helped to write and revamp voice and email templates- Use Google Sheets to create tools and charts to retrieve information easily and efficiently- Assisted in renewing training process and company documentation via Confluence and Google Docs- Analyze and organize data to be presented at product development meetings.- Collaborate with colleagues to foster a positive and supportive culture while balancing various workloads.- Resolve support cases with Salesforce and Enterprise.- Perform outreach to help drive participant success.

-Provide outstanding customer service within the store.-Ensure orders are filled with products requested or comparable substitutes in a timely and effective manner.

Valdosta, Ga

- Created regular interdepartmental presentations and communications via newsletters and charts to increase engagement.- Lead and assisted in leading various projects affecting students, faculty, and staff.- Drafted proposals for campus improvement projects and efficiently applied any edits requested.- Used Qualtrics to create and distribute surveys for research and analyzed data acquired in Excel.

Newnan, Georgia, United States

- Established and maintained relationships with families and local businesses to ensure theschool created a positive community impact.- Assisted during martial arts classes and events including two tournaments.- Maintained student accounts and worked with manager to keep all accounts up to date.- Assessed and interviewed incoming students and provided feedback after evaluations for school admissions.- Educated families on the benefits of incorporating martial arts for mental, physical, andemotional health.- Fostered teamwork and positive relationships between staff in order to better serve ourfamilies and students.

Georgia

- Ensured that the store e-Commerce department meets/exceeds customer expectations forease of shopping, variety, freshness and cleanliness.- Met the demands of product flow and created schedules according to guidelines. - Assisted in supervising and coaching direct reports in the performance of their duties;completed performance reviews and provided feedback to direct reports.- Operated POS system to ensure accuracy of customer transactions.KEY ACCOMPLISHMENTS- Received two Customer first keys for providing excellent customer service.

- Answered phone calls and provided information when needed to various parentsand students.- Corresponded with co-workers to find satisfactory solutions and/or answers to callerissues.- Used Banner, Google docs, and various other computer programs to research and processcaller requests.

- Directed volunteer groups in organizing and revitalizing store.- Cooperated with managers to process donations and effectively display them.- Oversaw and taught creative activities to different age groups at various festivals and events.- Forged solutions to storage and maintenance dilemmas by re-imagining and re-purposing various donated goods and supplies.

- Assessed client needs and assisted customers through the credit process.- Fostered interactions with previous customers and established working relationships witha new client base.- Trained and coached new associates; ensuring strict adherence to OH&S guidelines.- Reorganized the art section in store to serve the needs of art students.

- Reconstructed and restructured the organization to achieve inclusivity, LGBTQ+ awareness and advocacy.- Implemented a new constitutional and executive organization chart and oversaw election of new members.- Re-established Lambda as a positive and supportive group on campus before leaving office by:o Educating incoming officers by holding meetings and compiling relevant info in digital pamphlets and presentations.o Using Google Calendars, Facebook, and various other programs to better communicate with officers and members.- Informed campus and new members of the purpose of the organization through signage, events, and word of mouth.

- Collaborated with officers and members and created marketing initiatives to increase future membership- Organized various events to promote our organization and establish a stronger presence on campus- Enlisted officers and members to improve morale and falling standards of organization by:o Re-opening channels of communication with members and organizing meetingso Discussing and helping to implement needed and wanted changes

Bachelor Of Science - Bs, Psychology

Activities and Societies: Co-Art Director of Anime Otaku Inc. President of LAMBDAMy college career consisted of a balance between.

Springboard Ui/Ux Design Career Track, Certification, Industrial And Product Design

Springboard UI/UX Design Career Track, Certification -700+ hours of hands-on course material -1:1 expert mentor oversight, -Completion.