Ashwin Thomas Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Spearheaded the BMO Mobile team to transition from Real User Monitoring to Synthetic Monitoring using Dynatrace and Cyara's automation tool, yielding a 40% reduction in manual ticket review.
• Resolved 75+ JIRA tickets in a single sprint using SQL query optimization and ELK (Kibana) log validation, increasing the resolution rate by 37%.
• Developed usage metrics and performance dashboards for 14 active applications using ServiceNow to improve root cause analysis, reducing SLA breaches for client reporting by 15%.

Canada

• Designed and implemented a scalable application on Node.js to automate standardizing spare parts from vendors, reducing processing time by 44%.
• Improved plant efficiency by 27% through creating KPI reports to track production and maintenance which were employed to reduce cost and delays.
• Employed 5S methodology by standardizing 5000+ spare parts that support preventive and predictive maintenance inspection tasks for high critical assets.
• Reduced preventive maintenance downtime by 33% through coding efficient programs on VBA to assist technicians in completing work orders on schedule.

Toronto, Canada Area

• Managed a game stall at the 2019 CNE handling money, prize distribution and in-game commentary.

Toronto, Canada Area

• Worked on a novel concept of Implicit Entity Linking of tweets for directed advertising. Analyzed 130 hours of Explicit Linking content in NLP applications.
• Trained the neural network after sanitizing/parsing 52,703 tweets into JSON files.
• Utilized Python’s NLTK package and Twitter API to expand on baseline dataset yielding a 25% accuracy increase with implicit and explicit entity linking.

Beng, Computer Engineering

Activities and Societies: 1) Rocketry 2) CANSAT 3) SuperMileage 4) Intramural Soccer 5) Badminton Club

Ontario Secondary School Diploma (Ossd), High School/Secondary Diplomas And Certificates