- Started as an IT Support Specialist, however quickly developed the skills to become an SME, working to integrate systems across departments to streamline processes.- Assisted with rollout of Cerner 724Access system, debugging issues blocking the rollout and producing documentation for other engineers to reference in the future.- Enabled the rollout of the Zebra printer upgrades for the Cerner EPR, by creating a bespoke a mass-deployment of configuration changes by creating a bespoke software solution.- Created an API wrapper around the existing Service Desk to enable transition to new systems.- Developed a modern asset management UI using the NHS design system, utilising an open-source search engine for fast searches and associating related items.- Prototyped bespoke ITSM system to lower the barrier of access to support in clinical settings.- Implemented realtime status monitoring of offline devices, including the ability to automatically detect hardware faults using MQTT and Raspberry Pis.- Utilised reverse engineering skills to diagnose issues with undocumented software and hardware.

- Popular video-game service which had 33,000 community members and 11,000 paid customers.- Our modification enriched gameplay with new features, such as allowing users to express their creativity through shareable "creations". Users submitted over 800 unique creations.- Organised community to translate application to 20 languages through a public GitHub repository.- Highly-competitive environment with a high risk. We had to constantly take proactive and reactive measures to ensure service uptime during DDoS attacks from competitors.