Experienced IT leader transforming operations through strategic planning and technology, leading hybrid onsite/remote IT initiatives with extensive travel across multiple states.Aligned IT operations with growth goals, leveraging ChatGPT and AI tools for SLT proposals; currently advancing automation expertise with the ChatGPT & Automation E-Degree. Directed lifecycle management for 1,200+ mobile devices via IBM MaaS360, Apple Business Manager, and Verizon to ensure security and optimize Apple ecosystem integration.Effectively managed teams and vendors, overseeing a corporate systems admin, 15 site SMEs, and collaborating with an MSP supporting 15 network engineers. Cultivated strategic vendor partnerships with Verizon, AT&T, T-Mobile, Microsoft, and Dell to meet evolving needs. Achieved $390,000 in savings by adopting a third-party cellular data plan, renegotiating Microsoft contracts to save $7,000 annually. Enhanced customer service through a custom CRM web app and managed Salesforce for onboarding.Strengthened security compliance by procuring and managing a biometric access system, launching KnowBe4 training to boost awareness with anti-phishing initiatives. Led IT integration for 20+ acquisitions, conducting software evaluations and contract oversight to align technology with business needs.Directed software and asset management for systems like LandFX, Adobe Pro, Acumatica ERP, Procurify ERP, Oloid, Paycom, and Aspire. Developed a cost-efficient On-Prem disaster recovery protocol, balancing resilience with savings. Maintained strict budget control, strategically aligning technology investments with company goals to maximize impact.

DXC Technology Tysons VA, Remotely based in Naples FL.Senior Site Services Engineer.• Within the family there is a range of technical and managerial customer on-site functions for DXC Technology clients like Pfizer, MGM Studios, and Microsoft. • The family of jobs is focused on managing the onsite delivery of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments. • The jobs solve various business systems, networking, and application problems for standard industry servers, specialized or complex clustered environments. • Delivery of reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.• Provided direct post-sales systems on-site technical collaboration and support for reactive and proactive customers. • Each position maintained a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs, and ensuring that they are met. The position is responsible for company Total Customer and user experience as well as revenue growth, profitability, and account retention.• Workday HCM experience

IT Manager, Network, and Computer Systems Support.Developed, implemented, and maintained policies and procedures related to the deployment and maintenance of the organization’s Information Processing Systems.Ensured proper functioning of all Information Processing Systems (network, computer equipment, hardware, and software) and performed and/or oversaw all necessary upgrades.Managed daily performance and availability of the organization's Information Processing Systems.Analyzed all company Information Processing Systems and recommended upgrades/changes to meet the organizations current and future IT needs; ensured updates were made.Assisted as needed with the Production Environment troubleshooting and upgrade discussions.Preserved assets by developing, implementing, and managing disaster recovery and back-up systems and procedures.Developed, implemented, and maintained information security and information security management.Helped business operation groups utilize Information Processing Systems to improve their efficiency. Provided technical leadership to the operations team.Installed and managed application software and hardware for all sites.Maintained a physical inventory of all computer equipment throughout the company.Provided support to all third-party software applications/programs, computers, printers, phones, and other peripherals used by the company as well as the recycling of used computers.Trained eMaint staff in basic computer skills and the use of required software applications.Procurement of new Dell systems for all new hire onboarding for the three-company sites in Florida, New Jersey, and Dublin IR office locations.ISP vendor relations.Network Infrastructure procurement & support.

THE HERTZ CORPORATION, Park Ridge, NJ / Estero, FL 2000 – 2016Researched, beta tested, installed and supported the following applications during my tenure at Hertz: IBM – Visual Age for Java, IBM WebSphere Studio Application Developer, WebSphere Application Server V6, DB2, Universal Database for Windows, Advanced Communication System Access v2, All MS Office products. Also purchased and configured all of the application servers where these business critical applications resided. Associate Manager, Client Server Support (Siebel) 2006-2016Provide installation, support and issue resolution on two Siebel instances. Comprised of large development team and 2,000 plus Hertz Marketing, Sales, Travel and Insurance global users. This includes maintaining servers, deploying software packages and patches, providing remote desktop support and preparing weekly usage reports to the Rental Divisions. • Provided project management and on-going support for modification and de-bugging of CRM application during a large scale application upgrade project working with an outside vendor, which drastically reduced down and shortened the application go live date.• Deployed an important web browser work around to resolve a global browser incompatibility issues which reduced end user down time and increased business process and productivity.

Provided Clear Case support to the WEB development team and other business critical groups within the Hertz organization. Planned and implemented Clear Case rollouts to both large and small groups with on-site IBM consultants. Customized integrations between Clear Case and other tools. Administered the Clear Case registry and regions. Managed Clear Case access control, VOB’s, views, storage pools and schedule tasks. Responsible for the backup and restoration of Clear Case VOB objects.• Created custom web developer ticket problem and resolution template within the existing Helpdesk ticket system which achieved improved problem & resolution turnaround times for Hertz.com developers I supported.• Analyzed a web development tool corruption and reinstallation by creating a customized LANDesk software package for fast installation which reduced Hertz.com developers down time and saved the business thousands in reduced down time.

Provided network, server and desktop support for a 250 user base community.

Managed a 250-user base community including remote users. Supervised two full-time and three temporary employees. Provided support for the Hertz Executive Staff at Hertz Global Headquarters in New Jersey. Recruited and hired technical staff from The Stevens Institute of Technology and The CHUBB Institute.Operating Systems: Microsoft Windows 2000 and 2003 server, Microsoft Windows 95, 98, 2000 Pro and XP Pro, Win7, Working knowledge of Red Hat Linux.Networks: Experience in TCP/IP networks, BAY routers installation and configuration. Microsoft NT, 2000 and 2003 server installation and configuration, Backup Exec, LANDesk package creation.Budgeted, purchased and installed multiple IBM, HP and Compaq data rack servers. Purchased, installed and configured Xerox, HP and Ricoh MFDs.• Streamlined departmental operations on a continuing basis through improved custom laptop & desktop image creation which achieved a reduction in end user downtime and improved business community productivity.• Analyzed and improved end user downtime and issue resolution by implementing standard remote connectivity software installation and configuration on all end user supported laptops and desktops.

Member of a technical support team of two who providing network support to 400+ local employees spanning five WIN NT Domains; also supported 60+ remote users including Frame Relay sites in their off- site manufacturing and distribution centers. Involved frequent travel to their manufacturing facilities in California, Florida, Illinois, Tennessee and Texas.

Member of a technical support team of five IT professionals who provided face-to-face, phone and documentation support to 250+ users, including executive staff. Responsibilities included the installation, configuration and support of desktops and servers. Involved in hardware and software upgrades, along with the standardization of software packages.

Helpdesk/PC Tech Support:Provided technical phone support to both UPS customers and to field support technicians.