Ashton Huth Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

Dallas, Texas, United States

- Launches and implements Business Processing Outsourcing initiatives in Delhi, India- Develops and coaches domestic and international agents on company procedures, systems, and methodology- Responsible for meeting, monitoring, and reporting team KPIs in Tableau- Researches and resolves complex customer travel and expense concerns- Effectively de-escalates tense customer situations while serving as the primary escalation point for travel agents- Programs GDS scripts using XML, Regex, and Javascript to automate agent processes and maintain quality control- Investigates and resolves API routing errors, optimizing operational efficiency- Cross-functionally collaborates in round table discussions with engineering, product, and operations teams to research and implement effective solutions for product errors and changes- Utilizes Agile Project Management strategies to triage product error tickets in Jira

Dallas, Texas, United States

- Provided exceptional support to travelers while consistently meeting company KPIs- Acquired in-depth industry knowledge essential for troubleshooting in the Travel Management Company (TMC) and Fintech sectors- Successfully implemented team-wide time-saving strategies for customer interactions

Dallas, Texas

- Served as members’ trusted advisor, advocating for their healthcare needs and resolving related inquiries through calls and email- Translated medical and insurance information into clear and concise materials for members- Met and exceeded Service Level Objectives (SLOs) to ensure timely delivery of products to members- Conducted training sessions for other consultants and third-party contractors (Sitel) on company methodology and procedures- Earned the "People Matter" recognition for outstanding teamwork and assistance to fellow consultants

Livingston, Texas

ICU Night Shift

Livingston, Texas