A diligent and dedicated IT professional with extensive experience in the ICT sector. Throughout my career, I have worked with the intention of being the best at what I do. A highly motivated, meticulous individual with great written and verbal communication skills, who has gained a vast amount of knowledge and skills over the years. My recent role as “Information Technology Support Manager” allowed me to improve on my leadership, problem solving and decision-making abilities while at the same time granting me the opportunity to train and upskill junior staff. Within this role, I was also responsible for such things as driving business sales, key account management, design, testing and implementation of new technology, management, deployment and supervision of various teams on multiple projects. I am proud to say that along with the help of my managers, peers and team, I was partly responsible for the growth SK Telecom experienced which saw them become more than just a simple Network infrastructure company! Great tech at affordable prices tailored to each client's specific needs. I am always looking to advance my skill set and hunger for any and all opportunities that provide a platform for me to do so! What I would do differently in my next role, is put more effort into acquiring my qualifications and certifications to accompany my practical experience. This would undoubtedly make me even more of a force to be reckoned with and would grant me more opportunities to showcase what I am capable of.EDUCATION2010-COMPTIA A+ and N+, IT INTELLECT2013-INSTALLING AND CONFIGURING SERVER 2012, TORQUE IT-Attended Course2018-SECURITY +, TORQUE IT-Attended course2018-OFFICE 365 ADMINISTRATION AND TROUBLESHOOTING, TORQUE IT-Attended courseEXPERIENCEJAN 2014 - CURRENT-IT SUPPORT MANAGER/ NETWORK ENGINEER, SK TELECOM (PTY)LTD• Advanced Desktop Support/ Networking and Troubleshooting (LAN/ WAN/ SAN)• Server Installation, configuration, and Troubleshooting (Windows Server 2012-2019)• Managing Active Directory (Exposure to cloud-based AD – Jump Cloud)• Technical hardware and software Support (client based and In-house)• Sales and Project Management• Wireless planning, implementation, and troubleshooting (LAN/ WLAN)• Fiber Optic and VoIP Sales, Installation• Endpoint Protection (Comodo/ ESET/ Webroot etc)• Office 365 Administration and