Ashton Kumar Email & Phone Number

Toronto

Build, Install, configure brand new virtual servers, test, deploy Solaris or CentOS servers to the network: OS installation and configuration - standard and advanced.System Hardening and Monitoring, Patching (Solaris 10 Servers using 10-Recommended patches), and upgrades (release), on standalone servers (using single user mode), and on production servers (live upgrade)Setup, configure and troubleshoot TCP/IP, DHCP, DNS; NFS, and Samba File sharing servers in a LAN. Good use of other protocols like SMTP, FTP, HTTP, TELNET, etc.Supporting system users and troubleshooting system issues. Document solutions for future reference.Installing and maintaining the Windows operating system and related software products.User and security management in UNIX/LINUX, Windows, create client profiles, accounts, user ID setups, assigning access rights.Managing Window Servers, PC's, Routers and Switches, Firewalls, malware and Anti VirusesProvide operational UNIX system support which includes analyzing, troubleshooting and resolving reported problems. Participate in Backup and Recovery and Disaster Recovery Exercise as well as system security and hardening,Accept requests for assistance or problem reports from the Service Desk Coordinator or from usersObtain necessary information to accurately describe the request or problemTrack all assigned requests, ensuring they are responded to and resolved according to company defined Service Level Agreements

Toronto, Canada Area

Part of INFORMATION SECURITY SPECIALISTTY / ANALYST / CONSULTANT TEAM:• Enterprise Level Systems Security Vulnerability Management (Windows Server, Linux); monitor, identify, research and help remediate Systems Vulnerabilities on all Networked assets• Responsible for real-time log analysis, event triage and investigation, and security incident response activities; lead investigations and uncover issues by analyzing security events and coordinating response activities.• processing reports of unexpected network activity; ownership of events escalated as potential security incidents.•Respond to user inquiries, investigate and analyze problems, and develop solutions and/or action plans.• Educate users about network security best practices and policies, and consult on security issues.• Triage of escalated security events, in-depth event review and analysis where appropriate including the ability to troubleshoot security breaches, research the potential cause, and recommend a course of action.Provide Information security requirements, advice and counsel to clients, project teams, and the Business ensuring alignment to IS processes and solutions.Perform and conduct network, endpoint and application log analysis to identify and contain cyber threats Install, configure, and administer hardware and software systems that provide appropriate network security functionalityResearch, evaluate, design, test, recommend, and plan implementation of new or improved network hardware/software/devicesAssist in maintaining and testing business continuity/disaster recovery plans, processes, and procedures necessary to recover services in the event of a declared disaster• Participate in security incident management and vulnerability management processes • Participate in evaluating, recommending, implementing, and troubleshooting security solutions and evaluating IT security of the new IT Infrastructure systems.

Toronto, Canada Area

• Act as the primary and Final escalation interface to incoming calls from extremely varied, capital intensive and time sensitive clientele. • Understanding and recreation of customer workflow problem including step by step troubleshooting of complex and varied workflow scenarios involving Creation of documents, Color matching issues, user and application access issues, software bugs, Accounting applications, complex scanning and filing issue involving LANs/WANs/File Servers. • Resolve complex networking issues involving multi-protocol (TCP/IP, AppleTalk), multi-OS (Windows 10, 9X, Solaris, iOS, 2000, XP, Windows server 2003/2008/2012 R2 ) client networks on the phone and via remote login by systematic troubleshooting.• Documenting, trouble shooting and escalating software bugs to development teams. Test the software patches in the lab before ensuring resolving of bugs in client machines. • Effectively manage and troubleshoot user access requests to server based applications in medium and Enterprise level accounts. Managed user accounts, groups, print queues and controlling access rights using Active Directory.• Enable, gather and examin logs pertaining to user access, process permissions, application performance. Escalated the issues to various development teams of different vendors and worked with the clients to resolve the issue quickly.• Responsible for setting up, maintaining and updating Lab network continuously involving routers, PCs, production Printers, Servers, VMs and Macs having different Operating Systems. • Advise users by providing guidance on Security policies, standards and patch procedures. • Investigate security incidents at OS/Application level, gather information and logs, escalate issue immediately to vendor and ensure quick resolution by working constantly with developers and clients. Inform rest of the support team with appropriate recommendations for remediation to prevent future exposures.