Ashton Smith Email & Phone Number

United States

• Uses various applications (e-suites, dynamics, outlook, excel, suite solutions) to process sales orders.• Collaborates on a daily basis with several departments within Segra (Sale Support, Hosted Design, Sales Engineer and Project Managers, etc.) to review and audit requests.• Knowledge of telecom products and services and has understanding of appropriate documents needed to support the workflow.• Response and works escalations in a timely manner.• Responsible for… Show more • Uses various applications (e-suites, dynamics, outlook, excel, suite solutions) to process sales orders.• Collaborates on a daily basis with several departments within Segra (Sale Support, Hosted Design, Sales Engineer and Project Managers, etc.) to review and audit requests.• Knowledge of telecom products and services and has understanding of appropriate documents needed to support the workflow.• Response and works escalations in a timely manner.• Responsible for migration projects and able to meet requested timeline.• Uses the appropriate rejection process for quote discrepancies.• Cross trained in both voice and data products/services within the voice analyst team.• Capable of working in a remote atmosphere with the ability to troubleshoot technical issues. Show less

Richmond, Va

• Oversee all day to day operations for the entire office (accounts receivable and accounts payable, legal review, insurance, dispute) up to 25 employees• Review employee payroll and time off request• Approve vendor billing • Meet monthly goal requirements and exceed previous years goals • Implement all policy and procedures for each department • Manage daily call campaigns for inbound and outbound calls • Motivate associates to achieve goals (monthly incentives… Show more • Oversee all day to day operations for the entire office (accounts receivable and accounts payable, legal review, insurance, dispute) up to 25 employees• Review employee payroll and time off request• Approve vendor billing • Meet monthly goal requirements and exceed previous years goals • Implement all policy and procedures for each department • Manage daily call campaigns for inbound and outbound calls • Motivate associates to achieve goals (monthly incentives including bonus and games for a positive moral)• Interview, coach and train all employees• Communicate directly with clients ( CFO’s and administrators for hospitals) and understanding their needs as medical professional in working aged Accounts Receivable• Handle all complaint calls. Requires familiarity with medical terminology and insurance billing to explain to patients past due accounts. • Expert in FDCPA, TCPA, FCRA regulations and HIPPA2014-2017 – Quality Assurance & Compliance Manager• Prepare and deliver monthly performance reviews to employees• Respond to all disputes written or verbal including BBB and CFPB• Investigate using various resources including reaching out to clients for detail respond to consumer disputes• Coach staff on call techniques to decrease complaints• Report monthly to all three major credit bureau’s with Metro 2 reporting • Respond to daily consumer disputes with credit bureau’s using E-OscarMARCH2008-2014 Administrative Assistant• Monthly reconciliation of accounts receivable and accounts payable including bank statements using various programs, spreadsheets and client data bases• Identified and correct any discrepancies with vendor pay out • Create all check and invoices to distribute monthly• Post cash and make daily deposits (insurance remits, credit cards, ach, checks) Show less