• Conducted thorough review of all policies and procedures in place upon taking the position. Took all findings and feedback to reimage, reconstruct, and recreate policies and procedures wherever necessary to ensure all work production would be timely, professional, and accurate. The average number of pending tasks was reduced from over two hundred to less than thirty in just a month under the new procedures put in place. • As NCOIC (Non-Commissioned Officer in Charge), I managed a small team of Soldiers day to day. These responsibilities included daily accountability, training, making sure their medical records were current, taking care of personal needs, and implementing procedures and policies. • Created new spreadsheets to track all actions being taken with Microsoft Excel through Microsoft Teams, including the use of conditional formatting, tables, and formalus to make it so others could use the trackers seamlessly. • Managed permissions within Microsoft Teams to ensure only the authorized users had access to any personal trackers or information. • Created a procedure to archive all documents so that they could be recalled whenever necessary. • Created template documents with attachable instructions for various actions, including in and out-processing, pay changes, award submissions, record keeping, and tracker updating. • Conducted weekly meetings with top company leadership, such as the Commander, First Sergeant and platoon leadership, to ensure continuity for past, present, and future actions and issues. • Fluently took advantage of programs such as Microsoft Word, Microsoft Excel, Microsoft Teams, Microsoft Outlook, Microsoft PowerPoint, and Adobe Acrobat to make day-to-day operations run smoothly.

• As a member of a small team, maintained $628M fleet of 24 Sikorsky and 8 Boeing helicopters. Acquired/improved diverse expertise on electronics, wiring, components and related systems resulting in being designated as a mentor for the group.• Maintained the best operational readiness Army-wide on electrical functions across three different aircraft types (UH-60L Black Hawk, UH-60M Black Hawk, CH-47F Chinook); performed 1200 hours of maintenance.• Outfitted fleet as part of a small team with mission essential equipment for a rotation to Europe, which was directly responsible for ensuring we met the standards of an overseas deployment.• Completed challenging on-the-job training for troubleshooting, repairing, and maintaining Sikorsky and Boeing electrical systems, acquiring 1500 maintenance hours and experience.• Maintained and repaired 25 aircraft as part of a very small group sent to Asia to improve relations with the Thai, Korean, and Philippine armies. This included cross-training with foreign militaries, giving us the opportunity for personal culture expansion and understanding.• During MEDEVAC operations, repaired faulty fire indicator which was preventing the aircraft from flying. Hours later, the aircraft was able to take part in a real-world mission to assist a patient in need.

• Completed challenging on-the-job training for troubleshooting, repairing, and maintaining Sikorsky and Boeing electrical systems. • Acquired 1500 maintenance hours and experience.• Maintained and repaired 25 aircraft as part of a very small group sent to Asia to improve relations with the Thai, Korean, and Philippine militaries. This included cross-training with foreign militaries, giving us the opportunity for personal culture expansion and understanding.• During MEDEVAC operations, repaired faulty fire indicator which was preventing the aircraft from flying. Hours later, the aircraft was able to take part in a real-world mission to assist a patient in need.

MSSA is a full time, hands-on IT training program developed by Microsoft in partnership with Embry-Riddle Aeronautical University to prepare transitioning service members for careers in technology. The program includes five courses and 16 credit hours towards a degree in Information Technology. Learning objectives include:• Installing and configuring Windows Server 2016 roles such as DNS, DHCP, Active Directory Domain Services, Domain Controllers, and Certificate Authorities to locally and remotely managed networks and machines.• Troubleshooting technical issues in Windows Server 2016 environments and taking corrective measures to restore network and system functionality.• Addressing common business’ IT challenges by implementing storage and high availability solutions such as Network Load Balancing, Failover Clusters, and Fault Tolerance.• Performing the monitoring, installation, modification, testing, and servicing of network equipment to ensure optimal performance resources.• Design and implement advanced server infrastructure through the utilization of virtualization through Hyper-V manager.• Implementing Microsoft Azure solutions.

• Managed 15 employees to include scheduling, salary and training.• Overhauled computer system to make interface more user friendly and organized.• Worked closely with corporation to ensure all standards in health, cost, morale, and image were being exceeded.

• Assisted in managing different categories in business model to include People, Supply, and Maintenance. • Attended management school to better learn how to work with people, manage costs, and further personal career.• Created training program which was directly responsible for creating advancement opportunities for employees and improving scores for food safety, quality and efficiency.