Responsible for: Call center agent performance via needs analysis, content development, partnership with vendors in rolling out content, and evaluating behavioral changes/results, as well as team development

• Partnered with channel managers and call center leadership to identify opportunities and plan learning solutions via instructor-lead, e-learning, blended learning, and/or job aids• Managed rolling out new CRM to Crius call center teams for easier user and customer experiences• Increased Crius brand efficiencies through rolling out enterprise systems and processes• Collaborated with call center training teams by onboarding and working with trainers to roll out content• Influenced internal team member development through sharing resources, coaching, and mentoring• Trained internal team members on Crius systems and processes• Onboarded new call center agent service, sales, and retention teams and vendors for Crius brands' business continuity and to increase counts• Mapped Crius new hire curriculum lessons to streamline new hire path to proficiency• Organized historical Crius processes to ensure current ones are in knowledge system

• Worked with channel managers and call center vendors to successfully roll out new content and identified areas of improvement for existing content• Designed instructor lead, e-learning, blended learning, and job aids to influence performance• Conducted initial TXU sales new hire content needs analysis by collecting feedback from channel manager and team, vendors, and additional stakeholders and initiated a curriculum refresh• Incorporated company customer experience model in all newly developed and existing content• Trained headquarters employees on system and process-based content• Documented internal new hire checklist and department overview during first weeks and shared with supervisor to help onboard new team members

Responsible for: Managing projects that support the mission to advance gender equity in the food industry• Led Leadership Development Workshops in 12 cities with up to 500 attendees each: managed project plan, organized team meetings, detailed onsite roles and prepared team, and evaluated feedback• Initiated student sponsorship program, supporting goal to expand WFF’s reach: organized pre-event webinar and materials, worked with sponsors and associates, and facilitated onsite activities• Influenced planning and execution of annual Conference with 3,000 attendees, including ensuring speaker selection stayed within budget and preparing speakers• Designed, developed, and deployed all event and product surveys via SurveyMonkey to obtain quality feedback; evaluated data and created survey reports to drive planning and decision making• Marketed the organization’s services to multiple stakeholders through verbal and written communications and at annual events• Communicated with partner company clients to build their networks and promote WFF events, leading to a 6% increase in Workshop registration between the first to second years of execution• Trained colleagues in programs and participated as a facilitator in new hire onboarding• Collaborated cross-functionally with marketing, business development, and events to manage projects from ideation to completion• Researched ideas and proposed process improvement recommendations to leadership

Responsible for: Educating others on environmental sustainability and community development through training and communications• Created video in collaboration with another intern which the CEO presented to the Dublin City Council, receiving approval for the organization’s first community career skill training program• Delivered environmental education presentations and workshop activities• Represented organization to various stakeholders at events and through weekly social media posts, website articles, interviews, and internal newsletters• Researched and presented ideas to leadership for WISER, an initiative that involved renovating a historical building to operate in sustainable ways, as a “3-D textbook” to educate others

Responsible for: Content development and managing and facilitating college courses• Co-planned and wrote curriculum, building resources for college courses in Moodle LMS• Taught two courses per semester: facilitated courses and guided learning activities weekly• Produced tests and weekly course activities in Moodle LMS• Administered tests, provided feedback, and assessed learner progress• Coached learners individually on coursework and career planning

Responsible for: Overall learner development and academic growth• Achieved 12% growth in learner performance over previous year, exceeding goal• Developed English curriculum and created weekly English and science lesson plans, daily class activities, and weekly assessments• Analyzed learner needs and background knowledge and skills to guide weekly lesson plans• Evaluated assessments to monitor growth and adapted lesson plans to accommodate needs• Communicated professionally with learners, co-workers, and parents daily• Participated in weekly professional development meetings to share and improve teaching strategies, align with grade level team, and discuss shared goals• Designed multimedia resources, including podcasts, videos, and a writing website