Ashton Ebarb, M.Ed. Email & Phone Number

Irving, TX, US

Responsible for: Call center agent performance via needs analysis, content development, partnership with vendors in rolling out content, and evaluating behavioral changes/results, as well as team development

Irving, TX, US

• Partnered with channel managers and call center leadership to identify opportunities and plan learning solutions via instructor-lead, e-learning, blended learning, and/or job aids
• Managed rolling out new CRM to Crius call center teams for easier user and customer experiences
• Increased Crius brand efficiencies through rolling out enterprise systems and processes
• Collaborated with call center training teams by onboarding and working with trainers to roll out content
• Influenced internal team member development through sharing resources, coaching, and mentoring
• Trained internal team members on Crius systems and processes

Irving, TX, US

• Worked with channel managers and call center vendors to successfully roll out new content and identified areas of improvement for existing content
• Designed instructor lead, e-learning, blended learning, and job aids to influence performance
• Conducted initial TXU sales new hire content needs analysis by collecting feedback from channel manager and team, vendors, and additional stakeholders and initiated a curriculum refresh
• Incorporated company customer experience model in all newly developed and existing content
• Trained headquarters employees on system and process-based content
• Documented internal new hire checklist and department overview during first weeks and shared with supervisor to help onboard new team members

Dallas, Texas, US

Dallas, Texas, US

• Responsible for: Managing projects that support the mission to advance gender equity in the food industry
• Led Leadership Development Workshops in 12 cities with up to 500 attendees each: managed project plan, organized team meetings, detailed onsite roles and prepared team, and evaluated feedback
• Initiated student sponsorship program, supporting goal to expand WFF’s reach: organized pre-event webinar and materials, worked with sponsors and associates, and facilitated onsite activities
• Influenced planning and execution of annual Conference with 3,000 attendees, including ensuring speaker selection stayed within budget and preparing speakers
• Designed, developed, and deployed all event and product surveys via SurveyMonkey to obtain quality feedback; evaluated data and created survey reports to drive planning and decision making
• Marketed the organization’s services to multiple stakeholders through verbal and written communications and at annual events

Dallas, Texas, US

Dublin, Dublin, IE

• Responsible for: Educating others on environmental sustainability and community development through training and communications
• Created video in collaboration with another intern which the CEO presented to the Dublin City Council, receiving approval for the organization’s first community career skill training program
• Delivered environmental education presentations and workshop activities
• Represented organization to various stakeholders at events and through weekly social media posts, website articles, interviews, and internal newsletters
• Researched and presented ideas to leadership for WISER, an initiative that involved renovating a historical building to operate in sustainable ways, as a “3-D textbook” to educate others

Natchitoches, LA, US

• Responsible for: Content development and managing and facilitating college courses
• Co-planned and wrote curriculum, building resources for college courses in Moodle LMS
• Taught two courses per semester: facilitated courses and guided learning activities weekly
• Produced tests and weekly course activities in Moodle LMS
• Administered tests, provided feedback, and assessed learner progress
• Coached learners individually on coursework and career planning

• Responsible for: Overall learner development and academic growth
• Achieved 12% growth in learner performance over previous year, exceeding goal
• Developed English curriculum and created weekly English and science lesson plans, daily class activities, and weekly assessments
• Analyzed learner needs and background knowledge and skills to guide weekly lesson plans
• Evaluated assessments to monitor growth and adapted lesson plans to accommodate needs
• Communicated professionally with learners, co-workers, and parents daily

Master Of Education - Med, Education

Bachelor Of Science - Bs, Education