Ashton Hatter Email & Phone Number

Tampa, Florida

• Responsible for leading the Front Office department at Epicurean Hotel, Autograph Collection; a 188-room boutique hotel situated in the heart of Tampa’s historic Hyde Park and SoHo neighborhoods. Epicurean Hotel holds the distinction of being the first new-build property in North America to join Marriott International’s esteemed Autograph Collection. Partnered with the world-renowned Bern's Steak House, Epicurean’s distinctive Mark is “Awaken Appetites Unknown”, and we strive to curate memorable experiences in everything we do.

Tampa, Florida

Tampa, Florida

• Coordinated maintenance activities with company technicians and planned projects with ownership regarding unit renovations, repairs, and ensured units were on par with standards by performing detailed property inspections. • Managed all in-house owned properties ranging from multi-family apartment complexes to single-family home rentals while ensuring rents were collected timely and notices were posted when necessary.• Responsible for tenant procurement for all in-house owned properties as well as acting as the listing agent responsible for marketing the property, contacting leads, conducting showings, and converting applicants to tenants.• Utilized AppFolio Property Manager daily for property management operations including running rental applications, communicating with tenants, entering charges, receipts, and balancing tenant ledgers.

New York, New York

• Oversaw the daily operations of the Front Office, Housekeeping, and Food & Beverage departments at 11 Howard; a 207-room boutique hotel in New York City's fashionable SoHo district. 11 Howard combines cutting-edge Scandinavian design with socially conscious hyperlocalism and is a member of Design Hotels’ global portfolio of properties.

New York, New York

• As the sole manager-on-duty during overnight shifts, responsible for all hotel operations, management of employees, and well-being of guests as well as executing Night Audit procedures.• Managed and supervised all Front Office team members, performed management functions and responsibilities, and oversaw daily department operations. • Relieved management duties of the Housekeeping and Food & Beverage departments whenever needed.

Orlando, Florida

• Applied knowledge of Rooms Controller functions and Night Audit procedures and performed all daily operations of the Front Office department including check-ins, check-outs, running operational reports, and adjusting discrepancies. • As a Department Trainer, trained all incoming Guest Services Team Members and inducted them with Hilton Grand Vacations policies, procedures, and on-the-job responsibilities.• As the Elite Ambassador, responsible for communicating directly with Hilton Grand Vacations Elite Club Members prior to arrival, ensuring all special requests are satisfied, and seeing that their Elite Club Member privileges are met during their stay.• Certified in the Hilton Vacation Ownership Integrated Computer Enterprise (V.O.I.C.E.) Property Management System to facilitate guest check-ins, check-outs, retrieve reports, settle account balances, create and file reservations, and assign rooms.• Performed multiple check-ins and check-outs daily with guests ranging from Elite and Hilton Honors Members, Hilton Grand Vacations Club Owners, RCI Exchange guests, and renters.

Orlando, Florida

• Executed Night Audit procedures and compiled daily performance reports for management during evening shifts.• Managed a personal cash bank for guest transactions.• Operated a personal front desk phone line; taking requests, performing welcome calls, and recording voicemails.• Performed upwards of 50 guest check-in and check-outs daily through the Focus PMS.• Utilized the HotSOS system to input guest requests and manage housekeeping and maintenance communications.

Tampa, Florida

• Accounted for store inventory on behalf of management and ensured food items were securely packaged, properly dated, and correctly stored.• Checked and maintained proper temperatures to ServSafe standards for climate-sensitive items including soups, sauces, and toppings.• Handled cash and credit card transactions as a cashier while having face-to-face contact with guests.• Prepared every kind of menu item daily from hot sandwiches and cold wraps to fresh salads and baked goods.• Worked with management to compile daily reports and oversaw accounting procedures for restaurant performance and stocking needs.

Bachelor Of Science, Hospitality Administration/Management

Associate Of Arts