Ashton Snyder Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

Los Angeles Metropolitan Area

• Created the Member Services playbook from scratch. Trained in and implemented Hubspot for tracking.
• Provided on-call weekend support for incident response.
• Aligned payments and revenue through risk analysis and fraud prevention.
• Tracks billing and collecting payments from members using an internal wallet tool.
• Tracks, reports, and recommends product/process improvements through the member acquisition and support funnels based on key KPIs, such asmember conversion, member satisfaction, retention.
• Nurtures member leads through the member acquisition funnel to achieve consistent member growth and satisfaction through Dialpad.

• Promoted to grow and manage a team of 6 associates, 7 days a week to assist medicinal cannabis patients with full patient lifecycle from order to deliveryand triaging through RingEssential.
• Created Employee Handbook, Training Materials, Scripts, and Work Schedules.
• Established program to follow up with first-time patients to ensure a white-glove experience.
• Optimized several processes such as Marketing Email campaigns and Texts to help maximize time and efficiency for the CS Team.

Chicago, Illinois, United States

• Case managed and resolved support contacts that have been escalated by patients.
• Provide support through outbound emails, SMS, and phone calls using Ring Central.
• Sent timely status updates, case reports, and process-improvement proposals to the Director of Operations on a consistent basis.
• Maintained positive relationships with patients who had a challenging experience.

Chicago, IL

• Managed a new book of business every month of 1000 clients, to build relationships and drove new business revenue.
• Partnered with the business operations team to streamline Salesforce and SalesLoft systems for the entire sales team.
• Worked with Account Representatives to develop a new sales strategy post-Covid-19 for the Healthcare vertical.
• Served on DEI council to create an inclusive environment and set up volunteer activities for the entire company

• Assisted with onboarding and training new employees, while also counseling and providing assistance to existing ones. Performs opening closing dutiesfor the General Manager.
• Delivered positive customer outcomes while serving a volume of as little as 50 to as many as 500 people during hosted events by high-ticket clientswithin Chicago’s most notable hub

Assisted in opening the only Kansas City location while working at Community America Credit Union. Worked with new staff to help establish a team-oriented environment for a fun and efficient workplace.

Lenexa, KS

• Led Branch and Region in Sales for 4 years straight, winning several company-level sales competitions.
• Worked hand-in-hand with the fraud department to report active fraud or fraud prevention to improve security and security education for the entirecompany. Drove sales by implementing whiteboard marketing techniques at.
• Worked with Truhome and Brand Communications to improve process communication and increase mortgage referrals.
• Took over management and training responsibilities during leadership absences.
• Selected and graduated from Leadership program and served on Brand Ambassador Committee.