As a Technical Application Support Analyst at CBL Properties, I create and maintain technical solutions for various applications, modules, and integrations, using my expertise in SQL. I have over five years of experience in IT support, analysis, and administration, with a strong background in cyber security and information technology.I collaborate with software vendors, users, and project teams to ensure a healthy and efficient technology environment, by performing data analysis, assisting data cleanup, documenting solutions and processes, and training users. I also administer and continuously improve ticketing software, including Freshservice, and lead the implementation of HR systems, such as Oracle Service Center. My goal is to leverage my skills and knowledge to provide optimal IT solutions that meet the needs and expectations of my clients and stakeholders.
Listed skills include Leadership, Management, Military Experience, Data Analysis, and 21 others.