Ashton Williams Email & Phone Number

New York City Metropolitan Area

Remote

- Promptly resolving customer and real-estate agent’s inquiries by listening to their needs and concerns to provide accurate, up-to-date information via phone, email and chat, while maintaining a high Quality Assurance success rate according to company standards.- Listening to customer feedback and translating business needs and SOPs into helpful information and guidance for customers while keeping business legal practices in mind. - Leading and influencing without direct authority, and taking ownership of my work to generate success in all measurable areas.- Navigating ambiguous peak season workloads by noting patterns and lapses in successful connections to create workable solutions and generate fruitful operational vigor. - Facilitating the creation of company wide content to inform an update on org changes and re-aligned expectations to create a cohesive understanding for future company goals and opportunities.

Castle Rock, Colorado

- Inspiring people through project allocation and success practices based on employee’s areas of strength to promote opportunities and encourage brand expertise to nurture employee growth and address their needs.- Establishing strong, collaborative relationships by proactively communicating across departments and with other brand locations to support cohesion and creative networking for store restocks and merchandising initiatives.- Store hour and personnel management through scheduling, work station assignments, directing staff meetings, and arranging celebrations for employee success.

Pohang, Gyeongsangbuk-Do, Korea

- Creating unique lesson plans to ensure student engagement while upholding curriculum standards and providing in depth and graphical assessments of results, strategies and goals. - Organizing English Festivals throughout the district through collaboration with district faculty members to provide a creative and nurturing environment in which students were able to learn and share skills.

Piscataway, New Jersey

- Leading a team of 20+ consultants in the absence of the office manager while monitoring communications between consultants and the escalation team to ensure correct protocol standards were followed. - Learned a new scheduling system, ZED, and created concise technical documentation through Microsoft Suite and lead a thorough manager-level system training course. Help to organize and facilitate annual New Hire Training in 2011 and 2012 for 200+ consultants across all campuses.

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: • Douglass Residential College (2008 - 2010) • Study Abroad South Korea Student Peer Advisor (2010)• Obtained.

Study Abroad, English Language And Literature, General