Ashton Serrano Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Responsible for the technology and IT systems used in Apple Retail Stores to service millions of customers.* identify issues, and bugs and work with the engineering team to properly test and deploy changes.* Critical thinking, planning, documenting and communicating within the team and cross- functionally.

Austin, Texas Metropolitan Area

Responsible for the technology and IT systems used in Apple Retail Stores to service millions of customers.* identify issues, and bugs and work with the engineering team to properly test and deploy changes.* Critical thinking, planning, documenting and communicating within the team and cross- functionally.

United States

• Perform quality control• Perform regular product audits• Document test results using appropriate forms• Maintain and administer quality control database• Maintain documentation for quality control procedures, programs, and initiatives• Make and document decision on test variations(s)/abnormalities and reporting those items to the QC Manager or Group Leader/Supervisor

United States

•On board new hires•Created new processes for better handle times•Manage supported product, prevent queue backlog•Handled queues of various impact bug reports generated on non-public beta apps to ensure strong release. •Interpreted bug reports before attempting to reproduce issue, write comprehensive report, and send to relevant engineer.• Communicate effectively with cross functional partners in Operations and Product • Develop test cases and scenarios in order to pinpoint the root cause of product bugs

Austin, Texas

•Handled queues of various impact bug reports generated on non-public beta apps to ensure strong release. •Interpreted bug reports before attempting to reproduce issue, write comprehensive report, and send to relevant engineer.• Communicate effectively with cross functional partners in Operations and Product • Develop test cases and scenarios in order to pinpoint the root cause of product bugs

Austin, Texas Area

• Take multiple 30 minute sessions daily, consisting of mainly talking on the phone but also may include chat if needed. • Create welcoming atmosphere • Answering any questions the customer may have• Helping the customer feel more comfortable with their new device • Helping the customer understand how to utilize their device to its full potential.

La Frontera Village, 2701A Parker Road, Round Rock, Tx 78681

• Greet customers as they walk in• Answer phones and direct customers to the correct department or assist them myself if able to. • Resolving customer issues and ensure they leave satisfied. • Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services.• Scans items, provides change, balances drawer, and processes card transactions.

Austin, Texas Area

• Take multiple 30 minute sessions daily, consisting of mainly talking on the phone but also may include chat if needed. • Create welcoming atmosphere • Answering any questions the customer may have• Helping the customer feel more comfortable with their new device • Helping the customer understand how to utilize their device to its full potential.