Ashtyn Ness Email & Phone Number

Eau Claire, Wi, Us

Eagan, Minnesota, United States

As a Program Coordinator, I was instrumental in developing processes and ensuring efficiency within the Professional Services department. I collaborated extensively with cross-functional leaders to equip their teams with the necessary tools and processes to surpass customer expectations. Additionally, I spearheaded efforts in the Situation Room, enhancing procedures and experiences for employees within the group and ensuring timely resolution of customer issues. I provided regular progress updates in the Situation Room to Executives and Senior Leaders and communicated critical Key Performance Indicators (KPIs) to leadership. Alongside these responsibilities, I managed a team of contractors who were tasked with reviewing and maintaining excellence within contracts and SalesForce opportunities. They also ensured data quality within SalesForce, verifying that our Assets, Accounts, and Opportunities met the required standards and addressing any issues that arose.

Eagan, Minnesota, United States

As an Implementation Project Manager, I facilitated the efficient onboarding of our customer to the WebABA platform while ensuring an exceptional customer experience. Additionally, I contributed to the development of the online learning academy for multiple platforms and established processes for the implementation team.

Eau Claire, Wisconsin Area

As the lead implementation project manager for a broad client base, I developed and instituted best practices and procedures for implementations. I fostered strong relationships with clients and efficiently addressed any outstanding requests or issues. Additionally, I formulated project plans to facilitate a seamless transition to our system. I provided education on Electronic Visit Verification (EVV) and billing processes for Medicaid and Veterans Affairs (VA), guiding customers in establishing effective business practices to ensure their success.

Eau Claire, Wisconsin, United States

I was in charge of approving and managing payroll for our employees. I managed the employees' schedules, budgeted their hours, and hired new employees. I managed the account payables and expenses as well as ordered supplies when needed. I also coordinated monthly activities for residents and created fun prizes and gifts for the residents.

Eau Claire, Wisconsin Area

I started as a customer service representative and resolved any membership issues, as well as handled customers requests. I then moved to cell phones where I activated and sold cell phones to our members. I resolved any technical issues and created great relationships with our members to ensure their experience was stress-free. I achieved monthly sales goals in both memberships and cell phone sales.

Salt Lake City, Utah, United States

I started as technical support where I answered phones and chats from our customers. I resolved any issues and escalated bugs to our development team. I utilized our ticketing system to ensure proper communication between myself and the customer as well as myself and the development team. I then moved to Project Manager, where I was in charge of the platform of our software. I coordinated with four engineers, some in different countries. I had to be extremely sensitive to time management and project scopes. I assisted in the deployment of new code as well as the quality testing of the new code. I grew lasting relationships with my customers, and gain their trust and appreciation for the level of detail to their specific needs. I was the lead on a major payroll project, that was successful and strengthened our relationship with a large customer.

Health Information/Medical Records Technology/Technician

Education record