• Stakeholder Management○ Continuous engagement with stakeholders including presenting the storyline, reporting the project status and product release plan.○ Single point of contact for Business and Marketing team.• Adept at learning customer vision and building strategies○ Working with customers to learn about what product needs or desires they have, strategize what problems to solve with the product, and what the team will view as product success.○ Arranging and prioritizing sprints, evaluating progress at each stage of development and answering dev questions about the reasoning for user stories or tasks.• Liaison between product and development to manage/prioritize product backlog○ Project Road-map Planning & Tracking, Work-effort Estimation, Resource Allocation, Project Delivery, Automation, Team Building.○ Work monitoring for all the team members and accountable for the deliverable.○ Risk Identification and mitigation plan, issue identification and tracking to the closure. • Subject Matter Expert ○ Coaching team members on best practices and domain expertise including:■ Testing strategies like Unit Testing, Integration Testing, User Acceptance Testing, etc.■ Scrum fundamentals like Sprint Planning and Review, Product Backlog, Daily Standups, etc.■ Knowledge management via Technical Process documentation, issue log, etc. to achieve excellent project health. ○ Ensuring Disaster Recovery Readiness by maintaining DR documents, managing the Switch-over test planning and conducting DR tests with well documented event log.

Responsible for offering and presenting proprietary mobile payment solutions to clients. This involves to:• Liaise with Customers and Sales & Project Management teams to understand and translate business needs including but not limited to○ Assessing existing systems, capabilities and required staffing.○ Preparation of RFX Responses and offers to customers.○ Conducting RFX analysis and manage communications/presentations for confirmed and prospective clients to completely understand the business requirements.• Coordinate with multiple teams including:○ Support Sales and Business Teams in early stage of the opportunity development process leading technical/solution discussions with customer/prospects and lead generation.○ Interfacing with Services team when required for consultation of technical functionalities.• Conduct product demos / PoCs in collaboration with the sales Teams and identify opportunities for software product enhancements.• Own the knowledge repository to:○ Update and manage product documentation for re-use in further RFP/RFIs.○ Manage the timely update of standard product solution descriptions on an ongoing basis.

Worked with 10 clients across Middle East, Latin America and Africa regions helping them by:• Proactive engagement as SPOC to:○ Envision product roadmap with multiple stakeholders (Client, product team, Sales and Marketing team, development & testing teams).○ Analyze and understand project scope, business requirements and objectives.○ Gather/organize and prioritize requirements in a logical order on the basis of business; maintaining product backlog.• Enabling business solutions by:○ Mapping customer journey & Writing User Stories based on the technical and functional requirements.○ Preparing Functional Specification Document (FSD), User training guides, Techno-functional Proposals for RFXs and Preparing/reviewing test scenarios.• Conducting User trainings and product demos to the clients.• Participation in RFX compliance and submissions during pre-sales stage.

• Led a 6-member team responsible for market delivery of multiple concurrent projects.• Partnered with different teams to generate business case, elicit customer requirements, design, implement; further presented the proposal to new customers.• Orchestrated and led multiple customer interactions to discuss product challenges and suggested product improvements to the roadmap team of which 60% were adopted.• Promoted to Project Lead within 2 years – one of the fastest promotions in the cohort; appraised Best Talent in the organization (top 3% of over 2000 employees).

• Sole contact with client for the development and implementation related queries.• Responsible for requirements gathering and analysis, architecture designing, development, testing, documentation and offshore support.• Responsible for ensuring quality adherence and solution compliance with the business specifications signed during the project kickoff.• Involved in analysis, design, development and maintenance of various customers for mobiquity product including new requirement integration.• Designed and developed various web pages in JSP ensuring the security and role level access.

• Identified recurring application errors and resolved root-cause errors to reduce support tickets by 40%.• Responsible for testing and documentation of various modules within customer project.• Conducted trainings and developed modules based on customer requirement and for the version upgrade of product.• Involved in analysis, design, development and maintenance of Customer Tigo (Tanzania, Rwanda) Mobiquity product including new requirement integration.