Amit Shukla Email & Phone Number

Toronto, Ontario, Canada

Sr. Program Manager in Delivery Estimate Accuracy (DEA) team. Responsible for Linehaul DEA optimization by process and technology improvements

Toronto, Canada

• Handled End-to-End responsibility of Outbound department of the FC; led planning for Prime and Peak 2020, compiled Whistle-stop document and tracked key deliverables through Playbook, process improvements, new managers training and development; achieved 37% increase in YoY volume and a successful Prime and Peak 2020• Steered a team of three Area Managers and over 150 Associates to process 20k+ shipments per shift on time and with quality; involved in resources and transportation planning, and DEA quality metrics improvement for the FC; achieved zero Customer Experience miss in Prime 2019 and awarded ‘Outstanding Prime 2019’ award by GM and Sr. OM

India

• Led a team of eight engineers to develop complex software solutions for 84 global telecommunications clients (Vodafone, Telefonica, Airtel, etc.); introduced agile practices and change management process, analytically deduced cost/quality KPI’s, and effectively communicated with stakeholders; delivered 32 CV releases and $22M revenue• Spearheaded requirement analysis, development, QA testing, and deployment phases (E2E delivery) of large transformation projects (revenue>$5M); presented OOTB features to clients including C-level, offered innovative solutions for new requirements, and streamlined SDLC procedures; consistently achieved 100% successful delivery rate• Conceptualized Automation initiative for mature product portfolio; influenced sponsors with data-driven analysis, prioritized and solved problems; reduction in FRS preparation timeline by 20% and SDV testing timeline by 10%• Analyzed prospective client assignments for new opportunities; reviewed proposal documents (TP, SOW, BOQ, SOC, etc.), mitigated solution risks and estimated pre-sales workload; realized 3,000 person-days of workload• Provided recommendations for roadmap features by identifying customer pain points and market trends; tracked and ensured delivery in subsequent releases; baselined 8 enhancements and received ‘Customer Centricity Award’

Ghana, Venezuela, India

• Contributed as Program Manager for Vodafone client in Ghana (West Africa); negotiated with client/third-party vendors, developed business relationships, formulated To-Be/As-Is process models and product requirements; received $10M project sign-off in 2 months and received ‘Special Recognition Award’ by AVP-Engineering• Performed Quality Assurance testing for Movilnet client in Venezuela; executed SIT and UAT test cases, and aligned cross-functional teams; delivered milestone Greenfield CDMA launch in 1 month• Mentored new team members and formulated training plan; implemented online repository of Key Information Assets(KIA) and promoted self-learning environment; reduction in on-boarding training timelines by 30%

Spain, India

• Handled ownership of business migration for ONO client in Spain; performed an objective analysis of the existing system, configured the new system, implemented geographical disaster recovery(GDR) solution for Barcelona site, handled ambiguity with a rational approach, and ensured a smooth migration; received excellent CSAT (5/5) and ‘Spot Award’• Developed web application for outbound dialing in contact center technology domain; implemented web pages in JSP and server-side programming in JAVA/J2EE; received greater responsibilities and Agent module ownership• Performed Research & Development for Intelligent Scripting; created POC for optimized data consolidation in the database using SQL stored procedures and functions; achieved 350X faster reports generation and ‘Spot Award’• SPOC for onsite support for Hong Kong Wing Lung Bank project; provided 24*7 availability, debugged and proactively resolved complex IVR issues independently; awarded ‘COO Incentive Award’

Master Of Business Administration (Mba)

Activities and Societies: Recipient of Dean’s Entrance Award($15,000) for academic excellence | Director-Events Coordination, MBA Open.

Bachelor Of Engineering (B.Eng.), Information Technology, A

Activities and Societies: Core Committee member - Forum of Information Science Engineering (FISE) | Organized 'C programming.