Ashutosh Biswal Email and Phone Number

As a Technical Support Specialist handling Level 2 Escalations for Motorola smartphones, I am responsible for managing and resolving complex hardware-related issues that are escalated from the frontline support team. My role involves acting as a bridge between the service centers, service team, and leadership, ensuring that customers receive timely and effective solutions.Key Responsibilities:Handle Level 2 escalations for advanced hardware issues, providing in-depth troubleshooting and solutions to complex device problems.Coordinate between service centers, service teams, and leadership, ensuring seamless communication and quick resolution of escalated cases.Collaborate with cross-functional teams to ensure the accurate diagnosis, repair, and return of devices under service agreements.Work closely with the leadership team to report trends, suggest process improvements, and escalate unresolved issues for further action.Provide expert guidance and technical assistance to frontline technicians and service center staff.Ensure high levels of customer satisfaction by managing end-to-end service requests and providing prompt updates on case status.Analyze hardware service data to identify recurring issues and work on corrective actions and preventive measures.

As a Technical Support Specialist handling Level 2 Escalations for Motorola smartphones, I am responsible for managing and resolving complex hardware-related issues that are escalated from the frontline support team. My role involves acting as a bridge between the service centers, service team, and leadership, ensuring that customers receive timely and effective solutions.Key Responsibilities:Handle Level 2 escalations for advanced hardware issues, providing in-depth troubleshooting and solutions to complex device problems.Coordinate between service centers, service teams, and leadership, ensuring seamless communication and quick resolution of escalated cases.Collaborate with cross-functional teams to ensure the accurate diagnosis, repair, and return of devices under service agreements.Work closely with the leadership team to report trends, suggest process improvements, and escalate unresolved issues for further action.Provide expert guidance and technical assistance to frontline technicians and service center staff.Ensure high levels of customer satisfaction by managing end-to-end service requests and providing prompt updates on case status.Analyze hardware service data to identify recurring issues and work on corrective actions and preventive measures.

As an IT Support Specialist within the Test Management Team at Accenture, I play a critical role in ensuring the smooth operation of testing processes and systems. My responsibilities encompass providing technical support, coordinating with cross-functional teams, and enhancing the overall quality of testing procedures.Key Responsibilities:Provide comprehensive IT support for test management tools and applications, ensuring optimal performance and user satisfaction.Collaborate with the testing and development teams to troubleshoot issues, implement solutions, and facilitate smooth testing cycles.Coordinate between various stakeholders, including service teams, leadership, and testing personnel, to address and resolve technical challenges.Assist in the preparation of testing environments and ensure that all necessary resources are available for testing activities.Conduct root cause analysis of recurring issues, proposing actionable improvements to enhance testing efficiency and effectiveness.Train and support team members on best practices for using testing tools and platforms, ensuring adherence to organizational standards.Document technical processes and support activities to build a knowledge base for future reference and team training.Key Skills:Strong expertise in test management tools and methodologies.Excellent problem-solving and troubleshooting abilities.Effective communication and collaboration with cross-functional teams.Detail-oriented with a focus on quality assurance.Ability to adapt to changing priorities in a fast-paced environment.Proactive approach to process improvement and user training.