Ashutosh Chavan Email & Phone Number

Mumbai, Maharashtra, India

Powai

38, Ground Floor, Galleria Shopping Mall, Hiranandani Gardens, Powai, Mumbai 400076

Powai

38, Ground Floor, Galleria Shopping Mall, Hiranandani Gardens, Powai, Mumbai 400076

Powai

38, Ground Floor, Galleria Shopping Mall, Hiranandani Gardens, Powai, Mumbai 400076

Mumbai, Maharashtra, India

- Successfully launched PL across 40 cities and CC in 11 cities- Successfully launched digital lending in partnership with PayU- Rolled out SFDC for PL and CC LOB's- Managing Tele Sales and Fulfillment for PAN India operations- Partner management - Bank, Alliance partners, Bureau and Outsourced agencies- Compliance for internal and external audits- P&L.

Mumbai, India

 Plan and strategize the overall product, service offerings & business case Plan and set up of all customer touch points viz. call centers, chat, social care System set up for customer servicing viz. CRM, DMS, IVR, chat interface, self help Set up of back office & document processing centers  Driving training and quality at all customer touch points.

Mumbai Corporate, India

 Plan and drive pre-launch and launch related activities across all circles Establish call centre & document processing sites  Align circle teams to ensure roll out of standard processes across all circles Service Partner Management for Inbound, Outbound and Documentation Drive field compliance for agents appointed Planning budget & drive cost.

Jaipur, India

 Responsible for retention of number and revenue churn for the circle in postpaid Responsible for MNP retention and controlling incremental zero users in prepaid Outbound campaign management for Sales, CS, CnC & M-Paisa processes Driving experience at retail touch points, measured through CSAT & Quality Support zonal customer service operations.

Process Identification and mapping with related functionsProcess writingDrive implementation of all processes and adherence at corporate and circlesProcess Measurement & change managementProcess improvement to build efficienciesStandard operating procedures for all interactions & transactionsMonitor and track process periodicallyTracking progress of.

Responsible for new activations along with request & service provisioning Complaint management Nodal deskAudits for all functions under customer serviceDocument management & VTM audits

Monitoring end to end process for - Service provisioning of new connections in Postpaid & PrepaidProvisioning of requests from existing subscribersDocument Management of entire customer baseVendor Management for all outsourced activitiesForecasting budget & provisioning expenses for the departmentMaintaining workflow documents and flowcharts on all.

Ensure accurate provisioning of tariff plans, Corporate CUG's and value added services as per customer requests received from frontline and salesConducting audits across base in coordination with Revenue Assurance to identify errors in customer accounts, rectifying the same and build checks & audit trails to ensure error free customer billing and avoid.

Handling telephonic queries from Channel Partners & update them on status of applicationsProvisioning roaming & other value added services in the billing systemCommunicating with customers through letters and emails to confirm status of a service requestAssisting in process set up for launch of new products

Promoting sale of sim cards & handsetsProvisioning fresh sales and installing customers account in the billing systemResolve general & billing queries of walk-in customers at the Orange ShopManaging cash desk for settlement of customer bills

Digital Marketing, Customer Engagement, Social Media, Planning & Analytics

Graduated, Commerce

Higher Secondary, Commerce