Chief Executive Officer for Technology Innovation Hub of IIT Delhi set up by DST (Ministry of Science & Technology), Govt. of India

1. Responsible for B2B Online, Education Vertical and B2B2C sales (through online, retail, government canteens) of mobility and security products/solutions; $35M business2. Responsible for business operations comprising of products/solutions management, pricing, sales strategy and leadership review for B2B & Government division of IT & Mobility business; $170M business♣ Set-up B2B@Retail with alliance partners targeting SMEs; revenue of $6M in first 6 months♣ Introduced ruggedised device portfolio in the region; 15% market share by end of 2019♣ Improved business profitability by 4% for B2B Online and by 2% for overall B2B/Government division Y-o-Y in FY’19-20

Managing a team of 550+ people (account managers, product marketing, customer care) to deliver best in class digital marketing service to Indiamart clients across India; P&L responsibility of $40 Mn with a business growth target of 35% ♣ Client segmentation to create differential experience and generate higher revenue per account through service upsell♣ Engagement based customer lifecycle interventions for higher retention, higher NPS and better ROI for the clientsIntroducing mobile ERP solution for field force to ensure higher productivity; target 20% growth in productivity

Responsible for sales and distribution, pricing and product strategy for postpaid mobile, mobile internet and fixed line voice/data for B2B business (enterprise and SME); driving revenue target of $1.1Bn; Managing “Airtel Business” brand and owner of annual marketing spend including branding, product marketing and business development activities; Successfully realigned the distribution channels for B2B2C and teams of direct and indirect channel accounts for mobile and fixedline business; closed the year with double digit growth in postpaid in spite of a revenue drop in the market♣ Ring fencing strategy for postpaid mobile to minimize the impact of new player; ARPU drop 12% lesser than market♣ Created online acquisition channel of postpaid mobile for B2B customers; contributed 5% acquisition within 3 months

Responsible for acquisition, pricing and product management of postpaid mobile, mobile internet and fixed line products; driving revenue target of $400 Mn; owner of country P&L for these products♣ Launched 3G services for enterprise customers across the country; Reached 3G enterprise RMS of 46% in 2012-13♣ Launched 4G in Bangalore, Kolkata, and Pune for enterprise customers; incremental mobile data revenue of 21%♣ Lead Bharti Airtel India telco alliance program with international operators in Singapore, Australia and European Union in enterprise mobile services space; partnered with Deutsche Telekom, Bridge Alliance and Freemove to win eight deals worth $1.5 Mn for Airtel in India and $8.5 Mn as a group♣ Redesigned the pricing model for new acquisition and existing base resulting into higher consumption of minutes and data penetration, increased ARPU of $0.5 on overall base (5% growth)♣. Developed Customer Lifecycle Management (CLM) framework for enterprise mobile subscribers for VAS and mobile internet; Incremental revenue achievement of $5 Mn in 2011-12

Responsible for pricing and product management of broadband and fixed line products; conceptualizing, designing, and implementing cross-sell/up-sell programs basis customer segmentation and enhance the product penetration, usage and revenue of existing B2B subscriber base♣ Designed and deployed the field U&R framework and segmentation matrix for B2B; revenue impact $20 Mn/annum♣ New Product Launch – VOIP & Corporate Hello Tune; 100+ subscribers; revenue $2 Mn/annum♣ ISD Minutes Enhancement Program - growth of 20%; increased revenue by $5 Mn/annum during 2010-11

National Lead for the Six Sigma Process Improvement vertical for Customer Life Cycle processes in Sales and Marketing; Responsible for lean process and system implementation across all circles of Broadband and Fixedline services♣ Design and deployment of Oracle CRM (Sales, Order Management and Service Management module)♣ Design, development and implementation of end to end processes for new product and services rollout

Regional Lead of Business Process Vertical for Fixedline and Broadband Services in North Region♣ Design and deployment of lean customer life cycle processes (Lead generation to Customer Churn) for service launchLead the process automation of critical to business processes through IT team

Management Trainee and a part of their Global Leadership Program. Spent time in multiple functions like Operations, Finance and Business Excellence. Six Sigma Black Belt driving the process Improvement projects across all functions♣ Reduced the employee transportation cost by 22% through a DMAIC project with HR & Administration team♣ Incubated a buddy program; resulted in improvement of ‘minutes per case’ matrix for the client; reduced cost by 13%