Facilitated Communication, Customer Management, Team Collaboration, Safety & Hygiene, Motivation sessionTarget audience ranged from Assembly line workers, Line Managers, Executive to Senior Managers working with Pharmaceuticals, Transport PSUs, Automotive, Retail, Finance & Realty Organization

Worked as a BE Advisor facing multiple clients globally with the main responsibility of coordinating and creating synergy between diverse teams (Clients, Ops, PMO, IT, HR & Vendors etc.) to ensure an smooth operational processesHave prepared Transformational Road map for clients for achieving OPEX goals, including activities like Scope defining, Timelines, Risk trends, KOP/ SOP update, Reporting performance metrics like (SLA/ KPI) & Management Sign OffsHelped the PMO team in preparing Cost & Budget Forecasting including Seat & Fund Optimization initiativesDelivered client presentations (New & Existing) and retained business from a ramp down scenario (existing client)For clients deliverables (BAU & Projects) we have used Analytical problem solving techniques and ensured seamless operations daily, pre-empted ops gaps, E2E risk mitigation was carried out within scoped timelines, financial budgetsLed various Data Collection templates programs for Business, PMO teams & for projects, which are used till date for visual data presentations (Tableu & Power BI) that are shared with other clients, Top Management & Floor walksLed Mini-Bot & RPA planning & execution within teams and carried out PMO activities like reporting & presentations, data & dashboard refresh and data analytics for projects and was part of AI/ ML project team (Chat Bot)

South India Head for the Sales and Marketing of Yes Vijay and the Operations team, for a DSP product and had a team of 5 Sales Reps and 15 TraineesResponsibilities included business strategy & growth, relationship management, sales, marketing, brand building and customer development programs for the organization Carried out E2E PMO activities in an Agile setup for ensuring TAT achievementWe achieved a book size of over INR 5 Crores within 1 year and enhanced the book value for multiple branch channels alsoAssess and develop opportunities for growth of business through customer and vendor management

Managed a team of 7 members in Onboarding (Letter Generation, Data Management) & Invoice Processing teams Initiated & implemented Day 1 readiness project with Ops team (VoC, data collection, identifying trends & solution’s)Undertaken Yearend Compensation Exercise for multiple teams across the bankEstablished fair understanding of the HR activities, ER policies and worked with teams to assist the employee during the entire lifecycle within the bank (Hire to Retire) including workforce planning & skill assessmentWorked with Ops to migrate work Onshore as well as Offshore so as to optimize & simplify the process while managing stakeholder expectations well and established a good connectEnsure all employee records are maintained in an organized manner to ensure accessibility as and when required Ensured the security, confidentiality and accuracy of personnel data of all employees Develop and implement the process and systems to collect and gather all the data and information relating to the employees in order to ensure an efficient and effective employee database Objective oriented designing of training modules for skill Assessment, performance management & developing talentResponsible for building the Book of Work for two businesses - Equities and HRS Undertook over 8-10 CI (Continuous Improvement) projects on process improvement and generated 50 FTE's saves YoY Lead LEAN and 6 Sigma Green Belt projects in HRS Lead quality and change agenda across Bangalore, Jaipur and London Lead an Onshore (London) pilot project by process streamlining and mapping from an end to end perspective Identifying Projects and key stakeholders, managing client expectations & delivering results in stringent time lines Ideation lead for HR & HRS teams in line with the ER philosophy of the bank

Planning, Execution and Monitoring of multi-faceted operationsIdentifying and implementing controls for any issue and challenge and suggestion of strategic solutions. Arranged and conducted training for military personnelExperience in developing and implementing compensation plans, employee welfare, grievances, R&R schemesCreated and monitored control at Micro and Macro level with system evaluation and reviewManaged vendor relationships for equipment supplies and also responsible for maintaining large equipment inventory costing approximately Rs 100 CroresPerformance appraisal and review of subordinates on a periodical basis