• A comprehensive Health & a Lifestyle Review• Result Oriented Programs & Enhanced Personal Care• Improvement in Energy, Stamina & Fitness• Personalised Dietary Advice• Physical Exercise• Successful Weight Management• Weekly Monitoring• Health Analysis & Consultation• Guidance about Food, Diet & Nutrition

• Using the best practices, principles, methods and techniques, of PMI & PRINCE2 for the effective management of projects• To create IT Strategic Plans or Business Plans so as to deliver highly developed customer focused services along with ability to sell IT benefits to the customer.• To handle the team of onsite Field Service Engineers as well as the delivery of on-site services resolution of all incidents in accordance with the Service Level Agreements.• To provide all round presales and delivery support, training and development including defining the most practical, cost-effective methods for delivering individual Services opportunities.• Ensure adequate Disaster Recovery Plans / IT Security is maintained and is aligned with corporate direction and changes of business requirement.• Assisting in the development of the service delivery solutions; and facilitate Sales-Delivery handover between Pre-Sales and Delivery staff.• Coordinate with Sales team and assisting to sell complex Services deals.• Handle the challenges and conflict while maintaining high levels of professionalism.• Handle all escalated issues when team members are in risk of SLA failure by having good understanding of IT infrastructure: data center, facilities, servers, storage, databases, middleware, business applications, operational processes, procedures and integration.• To Develop, Document and Present services proposals and/or solutions for customers.• Mentor the team to enhance their technical skills by providing the technical trainings whenever required.• Handling Quality Audits for ISO – 2000, 2008.

• Responsible for developing new Key Accounts and managing the same for the Company.• Manage existing client relationships.• Build and maintain good rapport with the key decision makers in Corporates like VP IT, IT Managers, Facility Managers to increase market penetration.• Keep track of customer’s changing needs to identify opportunities, analyze and present customized proposals / solutions.• Handle all documentation pertaining to a customer relationship independently viz. Proposals, presentation, contract etc.• Ensure timely collection of payments and adherence to the payment collection/ outstanding systems and procedures as per company policies.• Contribute inputs to developing effective sales systems, processes and sales strategies for the organization.• Gather and prepare regular sales reports.• Groom and motivate the back office team to ensure that they support set accounts well and scale up to handle higher responsibilities.• Handling a big range product like IT Networking (Cisco & TYCO-AMP), Server & Desktop Virtualization (VMWare), Software Licensing (Microsoft), IT hardware (HP), Storage (HP).• IT Solution Consulting.• Providing IT Infrastructure and Facility management.• Regular follow-up and building relations with existing and new customers.• Providing value added customer services by attending to customer queries and issues.• Representing company in various vendor meets and seminars

IT Infrastructure, Helpdesk & Service Desk Management, Cisco pre-sales, Cisco BoM, PCT, Visio, SoW, RFI, RFP, etc…… Project management and project coordination.• Defined priorities of calls to Help-desk Engineers, System Administrator & Network Administrator• Involved in seeking periodic feedback from Project Managers and liaise with Nihilent management in issue resolution• Planned resources after analysing project requirements• Maintained daily, weekly, & monthly call report document of the above mentioned responsibilities• Carried out quality audits for ISO – 9000 / 2008• Accountable for quotation of the requirement given by various projects• Handled activities related to:o Facility Management Support (FMS), Support Contracts, SLA Level Coordination, etc.o Network, Servers & systems health checko Systems Resource utilization monitoringo Network resource utilization & bandwidth monitoring• Responsible for various new technologies available in the Corporate• Collaborated with various project teams for their hardware & software requirement• Offered support for Windows 2000/XP/2003/ OS installations & configuration support

Techno-Commercial - Profile• Responsible for the providing entire networking solution and design for voice and data as per client requirement • Preparation of presentation for Client• Analysis and Preparation of User Requirement Specifications document• Project Planning & Implementation• Project Sign-off• Review of Team Members.• Monitor and control work of service division.• Project Status Reporting.• Meeting with FMS Customers & build new business opportunities.• Developing reporting Mechanism• Preparation of Project report.• Providing value added customer services by attending to customer queries and issues.• Representing company in various vendor meets and seminarsProjects Handled (Structured Cabling for Data):Studying floor and interior diagram. Understanding customer requirement for cabling Color Codes, Understanding Data and Voice requirements, helping customer Selecting passive vendor, Fiber backbone, Raceway drawing, data center / server room design. Attending suppliers meetings, liasoning, coordinating, negotiating with ISP, AC, Electrical, Fire Fighting, Access Control & VC vendors.• OOMC (Option One Mortgage Corporation) - Project cost around 4 Million INR. • EEEC (Emerson Export & Engineering Center) – Cost around 2.2 Million INR.• TACO (Tata Auto Plastic Services Ltd) – Cost around 1.5 Million INR.• Delcam Soft. Ind. Pvt. Ltd. – Cost around 1.2 Million INR• Bekaert Ind. Pvt. Ltd. – Cost around 1 Million INR.

• Handled all the responsibilities to establish the business as a entrepreneur• Installation, configuration and maintenance of computers and peripherals, networking components, site inspection, studying user application• Environment consultation and cost evaluation of project• Actual layouts and monitoring voice & data cabling work• Successfully installed and configured Net Cafe setups and Software company network setups using hardware as well as software proxy, dial up, ISDN connections

• Responsible for complete Network Security Antivirus & Firewall, All Microsoft products.• Planned various site for implementation & Installation of Antivirus Solutions.• Involved in pre sales activity.• Troubleshooting with various operating systems, integration of different products with available resources and infrastructure at client end, documentation of various products and their implementation• Successfully installed and configured school network setups using hardware as well as software proxy, dial up, ISDN connections.