Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.Work alongside all HODs to ensure the smooth running of the day-to-day operations.Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.Deputise for the General Manager in his absence and at various meetings & events.Be responsible for maximising profit through the consistent delivery of the highest standard of service.Ensure consistent implementation and review of SOPs throughout all Departments.Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.Monitor the hotel functions book and familiarise yourself with all updates & amendments.Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.Carry out Duty Management shifts as required.Conduct regular fire walks and Health & Safety audits.Promote a positive employee relations culture through effective communication and regular team meetings.Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Oversee Reservations & Front Office . Coordinate with the Sales Head for enhancing occupancy and sales.Guide and Mentor the Team .Assisting the Team in Preparing all relevant reports to be shared with the management.Meeting the VIP's and ensuring the smooth check in taking place.Maintaining strong customer relationship management and following all necessary processes for the same.

Supervise teams and team leaders and maintain the highest standards of quality, service and cleanliness, with a constant focus on profitability,. Initiate and coordinate staff training with crew instructors,.Maintain a cooperative and harmonious working relationship between the management team and staff,.Leading the team to facilitate a positive work environment focused on quality and the highest levels of service..Adhere to all McDonald's policies and procedures and rules and regulations..Handles and manages complaints,.Deal with human resource issues as they arise, including disciplinary reports,.Organize meetings with team members according to operational procedures, promotions and other necessary items;.Controlling wages to meet the labour cost standards of the companies..Ensuring that the stock of supplies is sufficient and that the inventory is constantly kept up to date.Support the management team and the CEO in their operational decisions.Maintenance of the building and equipment through appropriate operating, cleaning and preventive maintenance procedures.Assume responsibility for cash for all teams, including bank deposits, and ensure that all cash procedures are properly adhered to Maintain a professional appearance and behaviour at all times.Ensuring that all sanitation, safety and security policies and procedures are followed and enforced.

Overseeing personnel, including receptionists, kitchen staff, and office employees.Monitoring employee performance and conducting regular evaluations to help improve customer service.Collecting payments and maintaining records of budgets, funds, and expenses.Welcoming and registering guests once they arrive.Resolving issues regarding hotel services, amenities, and policies.Organizing activities and assigning responsibilities to employees to ensure productivity.Creating and applying a marketing strategy to promote the hotel’s services and amenities.Coordinating with external parties, including suppliers, travel agencies, and conference planners.Evaluating hotel performance and ensuring compliance with health and safety rules.Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

Supervises overall activities in the department.Supervises and delegates duties to supervisors and prepares work schedule for them.Develops weekly host’ schedules, monitors team attendance and put up the leave calendarSupervises all sections and improvements in operation where she/he finds opportunities to develop service standard.Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).Keeps knowledge/information of any change in resort policy and procedure and enforce them.Ensures good communication and cooperation between front office department and other departments.Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.Controls expenses of front office department.Maintains a personalized service standard of the reception by constant training and motivation of the team members.Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.Actively take part in Sales Activity within the hotel including referral of lead to the Sales officeReads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in system accordinglyConducts daily briefingsBlocks special room. Requests and personally checks them prior to the arrival of guests.Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.Meets regularly with supervisors in order to convey all necessary information.Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logsConforms to the company’s Policies & Procedures.Performs Duty Manager responsibilities on rotating shifts