Domain management of AD server user mangement.Computer and user movement to OU, login and unlock issues.Reliance energy AD user domain support for group companiesProxy server management include site access, blocking, user assignment, troubleshootingProxy server upgradation, patch managementPrint server support, printer and scan user mangement, assigning rights, troubleshooting print server issueSupport RCS users of all group companiesServer Hardware supportWiFi user mangement, group association, assigning user previlageDHCP server support , Ip mangement, Creating exclusion list, Stale record managementSupport windows based system with OS version win8,win12Storage management , cleanup of stale files, policy implementation to screen filesFile server management ,include new folders, assighning group and individual rights like full,read,no deleteFTP server mangement and troubleshooting internal and external usersPatch management of server, testing of patches, applying patches, Testing for client pc, approving for windows pcResolving/troubleshooting server related problemsCertificate management for application, wifi, VPn users , Renewal of certificate, maintanence and block as per policyServer InstallationRegistering/ Updating / Tracking of Anti Virus Software Tools.Assigning USB access to usersSupport for virus prevention and cleaning methods and virus definition updatesTo disinfect system in case of Virus attacks on servers & desktop PCs and attempt data recovery wherever possible.If any virus is not getting cleaned by latest antivirus patches than vendor will coordinate with the antivirus s/w vendor for getting the solution.Create/delete/modify user/group profiles on the serverCritical patch management of servers and desktopsTracing, diagnosing and correcting server & escalated client faults.Server application upgrades, maintenance, Fixpack installation

• Handling team of 20 IT engineers.• AWS integration from official websites, Network controllers (Engenius/Ubiquiti)• AWS integration for ezMaster and Unifi• Coordination for our project requirement with France/UK/USA Clients• Trust and relationship building with clients.• Introduction to new technologies in corporate environment like 3d Printers, Google cloud console, Alexa integration for home automation.• Making strong brand presence on social media among other brands in Thailand. Closely worked with Facebook to get the company page verified.

• Handling team of 5 IT engineers.• Lotus notes configuration and troubleshooting• Assisting Anil and Anmol Ambani for IT issues and managing IT infrastructure for meetings and AGM • Coordinating with TV/AV and VC team for conference meetings• Hands on working and implementation on AMX and automation for office requirements.• Has done configuration for cisco jabber and coordination for CUCM server for voice calls.• Have provided complete solution to any Apple related queries for Managing Director of the company.• Configured Amazon Echo and have customised Alexa commands. Also configured Amazon Echo in corporate network.• Configuration of Apple Watch according to Director usage

• Direct reporting to MD Ness Wadia for all the IT enquiries/requirements for corporate environment.• Trained staff for various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBooks, MacBook Pro's, Mac Air, iMacs's, all the versions of the iPads, iPods, iPhones.• Provided concrete services and support of all standard Apple applications and hardware.• Implemented new Creston certified vendors for Beach House (Wadia’s Residence) Automation.• Implemented Polycom CX5500 with Skype for Business for 360 business video conferencing.• Provided one on one support to Ness Wadia and his secretaries.

• Introduced for in house warranty search with various technical brands.• Implemented in house repair for local and store/warehouse devices for devices like PlayStations, Laptops, Macs, iPhones, Android Phones, BlackBerry, Xbox and many electronic gadgets.• Acted as core team member for all kind of troubleshooting.• Performed effective Vendor management, Warehouse management and repair stock inventory• Troubleshooting airport express, network switches, airport extreme and macOS Server• Monitoring enterprise network and computer server using macOS server & Apple Remote desktop• Email header lookup for spam and emails threats• Created support google site for documenting repairs and instructions by referring other official knowledge base.• Maintain tutorials, instructions and diagrams on google document.

• Acted as single point of contact for for all Apple/Mac queries and inventory.• Managed inventory for 500 - 1000 units iPods, iPads and MacBook Air/pro, Apple TV and projectors.• Installed and implemented Cubify 3D printer for education.• Had a key role for publishing school on Apple India official website.• Troubleshooting airport express, network switches, airport extreme.• Talked to teachers and educational staff face to face for Apple support• Creating new users and maintaining old/new Time Machine backup on Apple AirPort Time Capsule