As a program manager at Amazon, I handle continuous improvement for two seller-facing functions, owning end-to-end transformational projects to reduce volume, increase investigator efficiency, and reduce handle time. I leverage my expertise in web applications and e-commerce to deliver user-friendly and scalable solutions that enhance the seller experience and satisfaction.I have a strong background in operations management, leading a team of 27 investigators and ensuring productivity, quality, and service level agreements. I also have experience in authentication, establishing the authenticity of the products sold by sellers and deducing whether they are coming from an established source. I hold a BE in mechanical engineering from Reva Institute of Technology and Management, where I developed my analytical and problem-solving skills. I am passionate about innovation, collaboration, and customer-centricity, and I strive to create value and impact with my work.