As part of the Office of the Chief Business Officer (CBO), I spearhead initiatives to optimize our operations, align team goals, and ensure seamless project execution. Working closely with the CBO, my role centers on mapping efficient processes, introducing automation, and fostering a data-driven culture to support strategic growth.Key Contributions:Process Optimization: Mapped and restructured critical SaaS processes, removing inefficiencies and boosting operational efficiency by 25%. Established feedback loops in Figma to drive continuous improvement across key functions.Knowledge Sharing for Strategic Alignment: Developed automated workflows to disseminate project learnings, enhancing team alignment and accelerating decision-making by 15%.Strategic Documentation: Collaborated with the CBO on creating a foundational guide for young professionals, documenting frameworks and strategies that support data-driven decisions and operational clarity.In this role, I contribute to building robust operational frameworks that empower our teams to work efficiently and align closely with the company’s strategic objectives.

Spearheaded the management of a DB SaaS catalogue of 35000+ products and 15000+ vendors, ensuring streamlined operations and efficient data handling.Devised algorithms and logic to scrape and validate data streaming in from integrations and the database, enhancing data accuracy and reliability.Efficiently tracked and maintained Benchmark Data for the top SaaS spending tools used globally, facilitating informed decision-making and strategic planning.

Implemented innovative methodologies, practices, and systems to optimize operational efficiency by significantly reducing turnaround time. Devised and implemented strategic processes resulting in long-term business success with a substantial ROI for each customer. Fostered a culture of continuous improvement through process enhancements, leading to increased productivity and reduced errors. Demonstrated leadership by overseeing the hiring and training of new team members. Drove performance excellence by establishing KPIs and KRAs, resulting in increased savings and improved customer satisfaction.

Responsible for getting insights to determine the areas of improvement in the process and ongoing projects. End-to-end management and planning short-term & long-term responsibilities of the new projects including setting, measuring, and meeting project timelines to maximize the eciency of the new/existing customers. Account Management for 90+ clients.

Customer Success Manager at Megaexams. Liable for dealing with the group and connecting with customers to amplify the item use in the market and increase the general NPS score.

45 Days of Training in Hitachi for ECU and MCU. Setup for Process and Quality Control in the assembly of ECU, Injectors, and throttle body. Itemized Knowledge of parts and processes.