Responsible for relationship management with HP-GBS’s key accounts, GBS revenue and Service Delivery P&L. The key to success being “Value for Customers” thru addressing their key business needs / challenges, which entails working closely with the CxOs, Strategy & Operations leadership of the key accounts, to design & implement their Biz Transformation Plans, Shared Services Strategy, Revenue Enablement & Cost Optimization Strategies

Responsible for leading the Enterprise Business Sales Operations, across India. This operation supports HP’s front-end sales team in promoting HP products and services across the large corporate accounts segment, a revenue stream of over $5 B, by running end-to-end back-office processes thru the quote-to-cash sales cycle.In July’11, took over the “Financial Analytics Management” India Operations, which provides high-end financial analytical services and service request management services, to HP’s Large Corporate / Enterprise Customers, across Americas, EMEA & APJ

Leading the Serco BPO’s Domestic Operations India - an 8000+ employee operations, providing sales enablement & customer services to Large Corporate Customers i.e. Banks, Financial Institutions & Consumer Sector, thru contact center & field operations

Responsible for Dell’s "India Consumer Services Technical Support" and "India Retail Services".

Managing the European Technical Services Operations P&L, for Delhi Site.

Managing Outsourced Partner - Wipro India Relationship & North India Performance.

Responsible for running US Consumer Care & Dell Financial Services Operations - Bangalore.Driving Operations Excellence across Bangalore Site – The key responsibilities being drive performance & employee experience thru improved (a) Hiring Quality & Throughput (b) Front-Line Experience covering facilities, transport & IT (c) Quality culture thru Change Mgmt. Tools i.e. BPI & Lean Projects

Service Delivery Leader for Technical Support Operations, responsible for delivering IT Support Services for various GE businesses across multiple locations globally.Leading Business Initiative of “Service Excellence” across all services, at the Hyderabad Site.

As VP - BD, based out of USA, was responsible for setting-up and promoting the Managed IT Services annuity business, for GECIS. Preparing and executing the business plan for iProcess (a JV between GE Capital & iGate Capital) for launch of Managed IT Services in USA & Europe.

As “Relationship Manager–Europe”, the mandate was to assist GE companies in Europe, in re-locating business processes to GECIS-India. The job involved Opportunity Identification, solutioning, concept selling, understanding of the business environment, re-location opportunities and business case.

As a member of the Strategic Initiative Group (SIG) of HCL Corporation Limited, the main focus of the group was to create new businesses around emerging technologies and to facilitate partnerships / alliances both externally & within the group for launching new revenue streams, products & services

# James Martin & Co. - Manager Sales (1995-97)# Fujitsu ICIM - Manager Sales (1994-95)# International Data Management Ltd. (IDM) - Business Mgr (1993); Territory / Product Mgr (1992)# DCM Data Products - Associate Sales Executive (1990-91); Jr. Sales Executive (1989)# Escorts JCB - Service Engineer (1988-89)