Ashutosh Gurung Email & Phone Number

Dubai, United Arab Emirates

Preforming User level administration in Active Directory, Office 365, and other application.Providing support for ERP issues, ensuring all incoming tickets are resolved based on severity and urgency.Configuring and installing windows servers, execute hardware and software upgrades, and support disaster recovery and backup procedures.Configuring and troubleshooting issues for L1 & L2 levels, leading to a 20% decrease in technical issues reported.

Dehradun, Uttarakhand, India

• Provide day-to-day services to the end-users including the connection of PC’s and laptops, creation and resetting of passwords for all applications, managing software deployments etc. to ensure compliance with pre-defined IT standards and policies.• Responsible for on-site IT and remote user support via teams, remote assistance app, phone or email.• Provide solutions to technical issues of hardware and software.• Create user accounts and manage access permissions as required.•… Show more • Provide day-to-day services to the end-users including the connection of PC’s and laptops, creation and resetting of passwords for all applications, managing software deployments etc. to ensure compliance with pre-defined IT standards and policies.• Responsible for on-site IT and remote user support via teams, remote assistance app, phone or email.• Provide solutions to technical issues of hardware and software.• Create user accounts and manage access permissions as required.• Resolve CRM related issues and raising the tickets.• User level administration in Active Directory, Office 365, and other software.• Configuring & troubleshooting of Desktop/Laptops for L1& L2 backup and recovery.• Collaborated with other IT teams and departments to ensure seamless integration of network systems with other IT infrastructure components. Show less

Dehradun, Uttarakhand, India

• Ensuring hardware, software, and network upgrades, installs, re-installs, changes and relocations are efficiently completed as required.• Installing, configuring, and maintaining PCs, workstations, network cabling and Ethernet Networks.• Troubleshooting computing systems, networks, and applications to identify malfunctions and correct them as well as other operational difficulties.• Managing teams of technicians, system engineers, and IT Vendors and Suppliers.

Bachelor Of Science - Bs, Information Technology, Cgpa: 9.29

Activities and Societies: IOT workshops, Python Workshops ,Languages, Art Competitions.

Class Xii, B

Class X, A